Let us ship your prints and frames to your customers. With our drop shipping service, your orders will look like you produced and shipped the order. There is no additional charge to choose this option and it can be automatic or done by checking the drop ship box at checkout.
At checkout, choose the drop ship box on the last screen after your enter your shipping destination. Or, if you are registered user, you can save your business profile and upload the logo you want us to use on your shipping labels and packing slips. That's it! The order is received at your customer's location within 5 to 10 working days and it looks like you sent it. If you use one of our order import apps for Shopify, Etsy, Squarespace, etc, dropshipping is automatic.
Create High Resolution Scans Create high resolution digital scans of your original artwork with your phone using ArtZip's online software. Its fun and easy!
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Sell Online Post your virtual inventory for sale. Currently exclusive to Finerworks users, at GeoGalleries, create your own galleries. Sales are automatically fulfilled by FinerWorks. Monthly/weekly payments via PayPal.
Order fulfillment Bring together all your orders from a wide range of shopping carts and market places and send them to FinerWorks for processing. Perfect regardless if you have a single Etsy shop or are selling your artwork using a number of platforms (Shopify, WooCommerce, Squarespace, Amazon, Ebay, etc), OrderDesk connects your orders with FinerWorks.
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Order fulfillment Our Shopify app allows you to transmit your Shopify orders to us directly. If you exclusively use Shopify and do not plan to sell using other systems, then the Shopify app should suffice.
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Order fulfillment Our Etsy app allows you to transmit your Etsy orders to us directly. If you exclusively use Etsy and do not plan to sell using other systems, then the Etsy app should suffice.
Order fulfillment Our Squarespace app allows you to transmit your Squarespace orders to us directly. Squarespace allows you to build your own online store, similar to Shopify.
Order fulfillment Import your orders direct from an excel spreadsheet. Download our template and request access when you are ready.
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App development If you like to write code and want to create your own custom integration for your app or website, our API has everything you need.
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Transfer files Transfer JPG, TIF, BMP images files to your uploads for printing from your Dropbox account.
I am based in Texas. How can I avoid sales tax?
Please note the following: If you have received a permit for sales tax as described above we cannot refund sales tax charges for previously placed orders. Also, we cannot accept tax exempt forms from other states since they may not be recognized by the State of Texas.
Do you collect sales tax?
We only charge sales tax if your billing or shipping address is in the State of Texas. If you are outside the State of Texas but you have a customer in Texas you will be charged sales tax unless you are registered with FinerWorks as “Tax Exempt”. Contact us for instructions on making sure your account is tax exempt for orders being shipped to Texas.
Do you collect VAT?
No. VAT or Value Added Tax is something not currently applicable in the United States where FinerWorks is located. If you are not based in the U.S. and subject to paying VAT, then this would be your responsibility outside of your purchase from FinerWorks. If you have additional questions about VAT please consult a tax specialist regarding VAT.
What happens if my customer decides they do not like the print they received?
While we do offer a 30 day money back or replacement guarantee for in most instances, customers who use us to have us fulfill their orders are responsible for any 3rd party refunds or returns. Please visit our returns page for more details.
Are discounts available if I order frequently?
If you a history of placing a substantial number of orders on a weekly basis at regular intervals we would love to discuss with you various discount programs we can offer based upon the options you plan to order. We will also gauge this on size and style of prints as well as volume.
Can I supply inserts or box labels for orders being shipped to my customers?
Contact us if you expect to be submitting orders on a regular basis that need to be shipped to your customers. We offer this on a case by case basis, determined by sales volume. We can also work with you on developing private label boxes, company inserts, brochures, business cards and flyers.
Can I include a message for my customer?
Yes. When you place your order, the final review page has a box where you can include comments. These will be printed on the packing slip. Please note, this box only allows for text and letters so you will not be able to enter links to web sites and html.
What do I do if my customer says their order was lost or damaged during shipping?
Print’s being lost or damaged during shipping is rare however it does happen on occasion (less than 1% of orders are ever reported to us) and we will do everything possible to provide a replacement as soon as possible. For more information please visit our returns and replacement page.
How will I know when you have shipped an order?
Whenever we ship an order we will send an e-mail notice to the e-mail address you provided in your billing information. This email will include a link where you can access a copy of this order as well as tracking information when made available. Note that orders shipped from our partner lab may not always have tracking information available.
How do I track orders?
You can login to the order status page or go to your order history (if you have an account). Toward the bottom of the copy of the order we will post your tracking number for orders shipping from our San Antonio printing center, usually shortly after your order is shipped.
Can I have international orders drop shipped?
If you are based outside of the U.S. and want your order drop shipped, we recommend you enter your business information within your account but use our address. This prevents confusion and potential problems which can occur with the shipping service or even customs. This also helps us since we must use a U.S. based address on the customs forms.
Can I quickly re-order the same prints?
Creating a virtual inventory of prints (or cards) you think you will be ordering on a regular basis can save you a lot of time later on. Once you have uploaded images to your account in your personal galleries, you can setup individual giclee prints or cards with different size and styles. These will be stored in “My Prints Inventory“. When you need to have an order drop shipped to your customer, just go there and add the print you need to your cart. It saves you the time because you won’t have to go through the entire print setup process each time you want to order that print.
Can I store images I frequently print?
Your Account offers you the ability to store a finite number of images based upon your account type. You can categorize these in various custom galleries you setup. Adding images is quite simple. After logging in, go to the “My Images” link which will take you to a batch uploading tool. Select the image files you want to upload and they will be uploaded to your account. You can order prints from these image anytime you want so you do not have to re-upload them each time. This saves a lot of time, especially if you have large image files. These uploads will be stored securely and inaccessible to the public. Whenever you place an order for a print from one of these images, a copy of your high resolution image will be forwarded to our production department for printing.
Can you store my checkout information?
When you login to your account visit the quick checkout page. This stores the billing and shipping information you intend to use for your orders. When it comes time to placing an order, your checkout page will be populated with this information. Obviously if you do not anticipate shipping your orders to the same customer each time, you may want to leave the “Shipping” fields blank. While about 30% of our drop shippers use PayPal you can also opt to keep a credit card on file. If keeping a card on file be aware that we don’t store the actual card number beyond the expiration date and last 4 digits, but instead a payment access token generated by the payment processor which can only be used when you order on this site.
Can I brand or provide a logo on packing slips & outside of the package?
When you are registered with FinerWorks and login to your account, you will see an area in which you can enter business information. Included here is the ability to upload a logo. This will serve two purposes. One, it will cause your orders to automatically have the drop ship option checked (you can always uncheck this on the order review page if you don’t want the order drop shipped) and second it will make any drop shipped orders include your logo. Your logo will be displayed both on the packing slip. For canvas and art paper prints ordered through our San Antonio location we also will include a label on the outside of the shipping package with your logo. Visit our YouTube channel to see how to upload your logo to your account.
Can packing slips show my business information Instead of my billing Info?
If you have registered with FinerWorks there is an area within your account where you can save your business information such as the company name, department or contact person and address. As long as you have added your business, we will use this information as the sender in place of your order’s billing information.
Is the FinerWorks brand hidden from my customers?
The packing slip will not display any prices or FinerWorks information. In addition, the return address on the shipping label has the name, company and address you entered in the billing phase of your check out. If you want to see how this looks for yourself, just check the drop ship option the next time you place an order (even if ordering for yourself).
How are orders shipped?
For Canvas and Art Paper Prints shipped from our San Antonio Print Studio: For mounted prints we usually ship via UPS. Prints with a overall sheet size (print size plus borders) greater than 15×19 may also be shipped via UPS. Otherwise customers can choose U.S. Postal Service options. We package all prints carefully protecting them with corrugated sheets, clear plastic sleeves and kraft paper. Prints with a total sheet size of 20×30 or larger will be shipped rolled in a tube unless it is mounted. Otherwise all prints are shipped flat.
For digital prints and products shipped from our Atlanta Pro Lab, prints are shipped via UPS or via the US Postal Service. We have a separate shipping rate schedule for prints shipping from the Atlanta lab. Prints are shipped either flat or rolled, dependent upon shipping method selected, destination and items being ordered.
Do you provide tracking information when an order is shipped?
Below is a quick guide to determine if tracking is going to be available. In most cases it is yes
When your order is shipped we will send you an e-mail informing you that it is on it’s way. There will also be a link to view your order status and get the tracking number for your order. The majority of the time you can click the tracking number itself to see where it is at and estimated date of arrival.
*Our Atlanta photo lab in some cases will use the most inexpensive shipping method to keep rates down for small orders like photo prints. which are using Economy shipping. Because of that tracking services may not always be available for very small orders that weight less than 13oz.
**International orders rely on the destination country and shipping method. In many cases for small orders tracking might end once it reaches it's last stop before leaving the U.S.
Does FinerWorks charge extra for order fulfillment services?
No. You will not pay more to use our order fulfillment services. Just order as usual, and don’t forget to mark your order “Drop ship” at the end of your order.
No special account needed to start since drop shipping is built into our online ordering system, however if you require further assistance, or are not a regular user but need to submit a large batch of orders, we can help.
Phone & Lobby Hours 800-567-8594 Monday-Friday 9 AM-5PM CT