We are open and accepting orders. Our policy is to encourage safe social distancing guildlines and wear masks where this is not possible.
All suppliers around the country have returned to normal operations and are able to provide us any necessary materials and supplies. However, if issues arrise that prohibits any part of our operation or there is any difficulty in aqusition of supplies that would affect an order's shipment, we will be sure to notify those it would affect as soon as possible.
This is affecting all industries since most carriers are reporting a higher than average increase in shipments they are receiving as more people order products online. This may mean they do not always update tracking as regularly as they should, re-routing of packages or estimated delivery dates may be slightly off.
Transit times for international orders may take longer than normal. This may be due to things like longer times orders must go through customs or less flights to those destination countries.
We appreciate your continued business and encouragement and look forward to discovering ways we can serve you in better days ahead.
The FinerWorks Team
Let us ship your prints and frames to your customers. With our drop shipping service, your orders will look like you produced and shipped the order. There is no additional charge to choose this option and it can automatic or by checking the drop ship box at checkout.
At checkout, choose the drop ship box on the last screen after your enter your shipping destination. Or, if you are registered user, you can save your business profile and upload the logo you want us to use on your shipping labels and packing slips. That's it! The order is received at your customer's location within 5 to 10 working days and it looks like you sent it. If you use one of our order import apps for Shopify, Etsy, Squarespace, etc, dropshipping is automatic.
I am based in Texas. How can I avoid sales tax?
Please note the following: If you have received a permit for sales tax as described above we cannot refund sales tax charges for previously placed orders. Also, we cannot accept tax exempt forms from other states since they may not be recognized by the State of Texas.
Do you collect sales tax?
We only charge sales tax if your billing or shipping address is in the State of Texas. If you are outside the State of Texas but you have a customer in Texas you will be charged sales tax unless you are registered with FinerWorks as “Tax Exempt”. Contact us for instructions on making sure your account is tax exempt for orders being shipped to Texas.
Do you collect VAT?
No. VAT or Value Added Tax is something not currently applicable in the United States where FinerWorks is located. If you are not based in the U.S. and subject to paying VAT, then this would be your responsibility outside of your purchase from FinerWorks. If you have additional questions about VAT please consult a tax specialist regarding VAT.
What happens if my customer decides they do not like the print they received?
We offer a 30 day money back or replacement guarantee for everyone. If in the rare instance your customer decides they need to return the print, you have two options: One is to make arrangement to have them send it to you where you can choose to keep or resell it. The other option is to contact us so that we can provide return instructions. Contact us within 30 days of placing your order and we will work with you on refunding or reprinting the order as necessary. Please visit our returns page for more details.
Are discounts available if I order frequently?
If you a history of placing a substantial number of orders on a weekly basis at regular intervals we would love to discuss with you various discount programs we can offer based upon the options you plan to order. We will also gauge this on size and style of prints as well as volume.
Can I supply inserts or box labels for orders being shipped to my customers?
Contact us if you expect to be submitting orders on a regular basis that need to be shipped to your customers. We offer this on a case by case basis, determined by sales volume. We can also work with you on developing private label boxes, company inserts, brochures, business cards and flyers.
Can I include a message for my customer?
Yes. When you place your order, the final review page has a box where you can include comments. These will be printed on the packing slip. Please note, this box only allows for text and letters so you will not be able to enter links to web sites and html.
What do I do if my customer says their order was lost or damaged during shipping?
Print’s being lost or damaged during shipping is rare however it does happen on occasion (less than 1% of orders are ever reported to us). If this occurs, please contact us by e-mail or phone via our contact page so that we can make arrangements as required. In some instances of damaged prints, UPS will pickup the damaged print so make sure you tell your customer to make it available in the original package for pickup by UPS. With lost prints, we may require an additional several days depending on the time frame the order was shipped in the instance an order is running late or transit information has not been updated by the courier.
How will I know when you have shipped an order?
Whenever we ship an order we will send an e-mail notice to the e-mail address you provided in your billing information. This email will include a link where you can access a copy of this order as well as tracking information when made available. Note that orders shipped from our partner lab may not always have tracking information available.
How do I track orders?
You can login to the order status page or go to your order history (if you have an account). Toward the bottom of the copy of the order we will post your tracking number for orders shipping from our San Antonio printing center, usually shortly after your order is shipped.
Can I have international orders drop shipped?
If you are based outside of the U.S. and want your order drop shipped, we recommend you enter your business information within your account but use our address. This prevents confusion and potential problems which can occur with the shipping service or even customs. This also helps us since we must use a U.S. based address on the customs forms.
Can I quickly re-order the same prints?
Creating a virtual inventory of prints (or cards) you think you will be ordering on a regular basis can save you a lot of time later on. Once you have uploaded images to your account in your personal galleries, you can setup individual giclee prints or cards with different size and styles. These will be stored in “My Prints Inventory“. When you need to have an order drop shipped to your customer, just go there and add the print you need to your cart. It saves you the time because you won’t have to go through the entire print setup process each time you want to order that print.
Can I store images I frequently print?
Your Account offers you the ability to store a finite number of images based upon your account type. You can categorize these in various custom galleries you setup. Adding images is quite simple. After logging in, go to the “My Images” link which will take you to a batch uploading tool. Select the image files you want to upload and they will be uploaded to your account. You can order prints from these image anytime you want so you do not have to re-upload them each time. This saves a lot of time, especially if you have large image files. These uploads will be stored securely and inaccessible to the public. Whenever you place an order for a print from one of these images, a copy of your high resolution image will be forwarded to our production department for printing.
Can you store my checkout information?
When you login to your account visit the quick checkout page. This stores the billing and shipping information you intend to use for your orders. When it comes time to placing an order, your checkout page will be populated with this information. Obviously if you do not anticipate shipping your orders to the same customer each time, you may want to leave the “Shipping” fields blank. While about 30% of our drop shippers use PayPal you can also opt to keep a credit card on file. If keeping a card on file be aware that we don’t store the actual card number beyond the expiration date and last 4 digits, but instead a payment access token generated by the payment processor which can only be used when you order on this site.
Can I brand or provide a logo on packing slips & outside of the package?
When you are registered with FinerWorks and login to your account, you will see an area in which you can enter business information. Included here is the ability to upload a logo. This will serve two purposes. One, it will cause your orders to automatically have the drop ship option checked (you can always uncheck this on the order review page if you don’t want the order drop shipped) and second it will make any drop shipped orders include your logo. Your logo will be displayed both on the packing slip. For canvas and art paper prints ordered through our San Antonio location we also will include a label on the outside of the shipping package with your logo. Visit our YouTube channel to see how to upload your logo to your account.
Can packing slips show my business information Instead of my billing Info?
If you have registered with FinerWorks there is an area within your account where you can save your business information such as the company name, department or contact person and address. As long as you have added your business, we will use this information as the sender in place of your order’s billing information.
Is the FinerWorks brand hidden from my customers?
The packing slip will not display any prices or FinerWorks information. In addition, the return address on the shipping label has the name, company and address you entered in the billing phase of your check out. If you want to see how this looks for yourself, just check the drop ship option the next time you place an order (even if ordering for yourself).
How do I know how much I should charge for shipping?
If you plan on using us to fulfill your order you should check the shipping page for shipping rates to determine the shipping cost and charge accordingly. Also consider reviewing our blog post titled What to Charge Your Customers for Shipping.
Can I ship to someone else?
Yes. When checking out, you would enter your friend or family address information as the “Ship To” destination. You can also request drop shipping on the final review page which will tell us not to include any purchase information. With the drop ship option selected a generic packing slip is included which does not reflect price. In addition, we will print your billing address on the return address label and not include any mention of FinerWorks.
Is drop shipping, order fulfillment services free?
FinerWorks offers free drop shipping services for any of our customers. It can be selected as an option at checkout or is selected automatically if you have a business registered within your account and have uploaded a logo.
No special account needed to start since drop shipping is built into our online ordering system, however if you require further assistance, are not a regular user but need to submit a large batch of orders, we can help.
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800-567-8594
Phone & Lobby Hours Monday-Friday 9 AM-5PM CT