WooCommerce & FinerWorks

FAQs

• Why does it say my connection failed?
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Why does it say my connection failed?
If you are testing your connection via the plugin and you get a connection failed message, check the logs in the FinerWorks plugin menu. It will usually provide some sort of insight as to why you cannot connect your plugin to FinerWorks.
Here are the most likely reasons:
• Incorrect / missing web api or app key
• Business profile incomplete*
• Billing & payment profile incomplete*
• Shipping preferences incomplete*
The last three should be completed via the Order Fulfillment App.
If you still have issues connecting, reach out to our customer service team.
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• Is there any cost associated?
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Is there any cost associated?
The plugin is free to download and install. You will only be charged for orders placed for fulfillment.
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• Can I use a product code to sync my products?
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Can I use a product code to sync my products?
A product code can come in handy when it comes to speeding up the process however, you will need to manually export your orders or use the Order Fulfillment App to select the orders you want us to process.
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• Do I need to sync my virtual inventory with my products?
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Do I need to sync my virtual inventory with my products?
Only if you want to use the Auto Export tool will syncing your products to your virtual inventory be necessary. Without that, we will not know what products to print and ship. Syncing involved making sure that your Virtual Inventory sku, matches your WooCommerce product sku.
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• Can I choose which orders are sent to FinerWorks?
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Can I choose which orders are sent to FinerWorks?
Yes, you can choose not to use the Auto Export tool within the FinerWorks plugin and choose the orders you want to export. Alternatively, you can utilize the FinerWorks Order Fulfillment App to retrieve orders from your WooCommerce store.
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• What happens after a customer places an order?
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What happens after a customer places an order?
If you have Auto Export configured within the FinerWorks plugin, and your products are synced with your virtual inventory, any new orders will be retrieved based on the schedule you set.
After the order is placed, FinerWorks will update the order with pertinent status information as well as update the order with appropriate shipping information.
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• How does shipping work?
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How does shipping work?
You can configure your shipping preferences (how you want us to ship orders to your customers) within the Order Fulfillment App or your WooCommerce Integration. When doing so, we will attempt to ship the order via the method you prefer.
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• How does billing and payment work?
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How does billing and payment work?
When you set up your billing and payment methods, each time your orders are successfully received by FinerWorks, the payment method you set up within your FinerWorks account will be billed.
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• What do I need before installing the plugin?
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What do I need before installing the plugin?
You’ll need the following:
• An active WooCommerce store on a WordPress site
• A FinerWorks account
• Access credentials (web api key and app key available via your FinerWorks account)
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• What does the FinerWorks WooCommerce plugin do?
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What does the FinerWorks WooCommerce plugin do?
The plugin allows you to sync your WooCommerce store with FinerWorks, enabling automated order fulfillment for your print-on-demand products. When a customer places an order on your site, it can be automatically submitted to FinerWorks for printing and dropshipping.
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