Now Hiring

Customer Service Rep - Full Time (San Antonio, TX)

We're now hiring a customer service representative with a graphic design / photography background. They will be providing both in-person, email and phone support at our Internet based fine art & photo printing and framing company. Calls will include inquiries about orders, ordering, preparing digital graphics for printing and about the products we produce. 

This person MUST be a people person. This means being energetic, positive, friendly and be very enthusiastic in their approach when assisting customers. 

When not providing customer support, may be called upon to assist in tasks to associated with marketing or administrative work. Graphics related work may include things like creating graphics, photographing products or tasks to help with our marketing department.

Primary Responsibilities

• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
• Document all inquires, requests, resolutions, and follow-up tasks
• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
• Meet quantitative performance metrics as outlined
• Keep customer accounts current by updating databases during calls

Qualifications

• High school diploma or general education degree (GED) required
• 1 year of customer service experience
• Experience working with inbound and outbound calls, customer retention, and inside sales preferred
• Experience in digital photography, working with digital image files
• Excellent reading comprehension and writing skills
• Excellent interpersonal and communication skills
• Comfortable working in a high volume role
• Demonstrated ability to prioritize tasks and manage time efficiently
• Experience with Adobe Photoshop & Adobe Illustrator

Not Required But Helpful

• Web Design
• Knowledge of HTML & Javascript
• Zendesk Customer Suppport / Ticket System

Apply Now

Production Technology Assistant - (San Antonio, TX)

This specialized position will serve a dual role as both a production assistant and IT related tasks relating to the production department.  As a production assistant will be responsible for assisting the Production Manager in the printing and manufacturing of prints on canvas. Must be able to work in standing position for long periods of time. Knowledge and experience in Photoshop, working with digital images or digital photography required. They will also assist our IT manager with general IT related tasks which includes network administration and help with our Cloud infrastructure as needed.

Primary production assistant duties include but may not be limited to the following:

• Maintaining and updating the printer technology
• Oversee the printing process for daily online orders
• Switching out rolls of media
• Monitoring active print jobs
• Assist the production department as needed in essential production tasks

Primary IT duties include but are not limited to:

• Assist with maintaining internal network infrastructure (Windows)
• Ensure scheduled maintenance plans are followed (backups, software updates, etc)
• Software installation
• Maintaining shipping software (UPS) and shipping workstations
• Assist primary IT technician with other IT related duties as needed