Now Hiring
Please do not send resumes for staff positions. All potential hires must apply online through our site.
FinerWorks Media LLC is a premier internet-based fine art printing company dedicated to serving fine art artists and photographers worldwide. We are a family-owned and operated company with production headquartered in San Antonio, Texas. Our mission is to help fine art artists realize their creative visions by producing products with the highest quality, color accuracy and craftsmanship.
We have multiple openings across various roles, including customer service, art production, and warehouse operations, all within a climate-controlled, air-conditioned environment.
The ideal candidate will possess a strong appreciation for art, keen attention to detail, enthusiasm for learning new skills, and the ability to collaborate effectively in a fast-paced printing and framing setting.
As a small company, we value versatility and collaboration. Our team members are encouraged to take on different tasks, promoting cross-training and skill development. Strong communication skills are essential, as we work closely as a team to achieve our goals.
Customer Service Rep - Full Time (San Antonio, TX)
We're now hiring a customer service representative with a graphic design / photography background. They will be providing both in-person, email and phone support at our Internet based fine art & photo printing and framing company. Calls will include inquiries about orders, ordering, preparing digital graphics for printing and about the products we produce.
This person MUST be a people person. This means being energetic, positive, friendly and be very enthusiastic in their approach when assisting customers.
When not providing customer support, may be called upon to assist in tasks to associated with marketing or administrative work. Graphics related work may include things like creating graphics, photographing products or tasks to help with our marketing department.
Primary Responsibilities
- Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
- Document all inquires, requests, resolutions, and follow-up tasks
- Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
- Display a courteous and empathetic attitude to all customers
- Perform research to answer customer inquiries and requests
- Grow existing customer accounts through exceptional customer service and effective sales techniques
- Meet quantitative performance metrics as outlined
- Keep customer accounts current by updating databases during calls
Qualifications
- High school diploma or general education degree (GED) required
- 1 year of customer service experience
- Experience working with inbound and outbound calls, customer retention, and inside sales preferred
- Experience in digital photography, working with digital image files
- Excellent reading comprehension and writing skills
- Excellent interpersonal and communication skills
- Comfortable working in a high volume role
- Demonstrated ability to prioritize tasks and manage time efficiently
- Experience with Adobe Photoshop & Adobe Illustrator
Not Required But Helpful
- Web Design
- Knowledge of HTML & Javascript
- Zendesk Customer Suppport / Ticket System
Apply Now
Warehouse / Maintenance Assistant - (San Antonio, TX)
Temporary full time position with the potential of it to becoming permanent. Will be answerable to the Chief Operations Officer. Duties will include but may not be limited to maintaining the FinerWorks production facility warehouse and general office upkeep as needed. Hours are Monday - Friday 9 AM - 5 PM. Must be comfortable with the use of power tools and working in an un-air conditioned warehouse for a good portion of the work day. Primary duties include but are not limited to:
- Production of custom boxes, shipping materials and crates
- Cutting of mounting frames and boards
- Apply coatings to frames and canvas
- General facility and warehouse upkeep
- Receipt and unloading of supply shipments
- Assist both the Framing and Production Departments as needed
Production Assistant - (San Antonio, TX)
As a Production Worker, you will gain hands-on practical experience in various art production techniques. Your responsibilities will include a range of tasks, such as, but not limited to:
- Operate large format printers (Canon, Epson, Mimaki) for high-quality printing
- Operate Colex CNC (Computer Numerical Control) machinery (training provided)
- Cut molding for custom frames using a chop saw
- Assemble custom frames with a pinning machine
- Stretch and mount canvas prints with precision
- Attach prints to artboard securely
- Sort and organize fine art prints for efficient packaging
- Manage packaging and shipping/receiving processes
- Delivering outstanding customer service
- Ensure production quality by monitoring output consistency
- Configure and calibrate machinery based on job specifications
- Identify and troubleshoot machine issues, performing routine maintenance as necessary
- Work collaboratively with team members to meet production deadlines
- Employing problem-solving skills to improve production processes
- Maintain a clean and organized workspace
- Operate a forklift when necessary (a plus)
Qualifications
- Available to start work promptly at 5:00 AM
- Capable of remaining on your feet for extended periods (up to 8 hours)
- Ability to lift and handle weights of up to 25 lbs.
- Strong communication skills and a collaborative mindset
- Eager to learn and develop new skills
- Demonstrates a solid work ethic
- Ability to follow directions and accept constructive feedback
- Keen attention to detail with a commitment to producing high-quality work
- Proficient in multitasking within a fast-paced environment
- Experience with Photoshop and Illustrator is a plus
- Familiarity with 2D and/or 3D CAD software or modeling software is a plus
- Technical and mechanical experience is advantageous
- Experience with power tools is beneficial
- Proficient in reading a tape measure accurately
- Familiarity with fixing small machines and/or computers/printers is a plus
Production Technology Assistant - (San Antonio, TX)
This specialized position will serve a dual role as both a production assistant and IT related tasks relating to the production department. As a production assistant will be responsible for assisting the Production Manager in the printing and manufacturing of prints on canvas. Must be able to work in standing position for long periods of time. Knowledge and experience in Photoshop, working with digital images or digital photography required. They will also assist our IT manager with general IT related tasks which includes network administration and help with our Cloud infrastructure as needed.
Primary production assistant duties include but may not be limited to the following:
- Maintaining and updating the printer technology
- Oversee the printing process for daily online orders
- Switching out rolls of media
- Monitoring active print jobs
- Assist the production department as needed in essential production tasks
Primary IT duties include but are not limited to:
- Assist with maintaining internal network infrastructure (Windows)
- Ensure scheduled maintenance plans are followed (backups, software updates, etc)
- Software installation
- Maintaining shipping software (UPS) and shipping workstations
- Assist primary IT technician with other IT related duties as needed
Apply Now
For questions e-mail jobs@finerworks.com or contact us at 210-587-7712. Please do not send resumes unless specifically requested after you have filled out an application.
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