Tips for Printing Your Work

"The following links come from our blog and address common questions and concerns artists and photographers sometimes raise before printing their work."

Submitting Your Image as a Digital File

The first step involves sending us your digital image. A digital image can be a digital photograph, scan of artwork or even a computer generated graphic. If you happen to be an artist working in traditional media such as paints, pen and ink, pencil, etc.,  it will be necessary to have your artwork scanned or photographed as a high resolution print quality image. We don't offer scanning or art photography directly so you will need to find someone in your area who is able to do this.

Scanning original art usually yields the best reproduction however an experienced photographer with the proper equipment may be able to provide something close to if not just as good. If your artwork is small enough and you can scan it yourself with a desktop scanner, by all means do so. If you prefer to try your hand at photographing your artwork yourself, please first spend some time researching online on how to properly photograph artwork. In the rare instance people have returned prints which are reproductions of artwork in almost every case it is because they photographed the artwork improperly, did not carefully check it for flaws (out of focus in areas, uneven light reflecting off of it), or did not do any post photography editing. With the type of printers we use today, the prints they produce are highly precise so will only be as good as the file you send. Check out the video below to see how it works:

Account Setup

Click the full-screen icon when video starts for interactive menu.

Order Your Print Product Online

After you upload your image you can print your work online with our print setup tools which renders an online proof in real time showing how your image will be presented and composed based on the options you choose. 

We have two different labs for producing prints. Our San Antonio based fine art printing studio produces prints on canvas and fine art paper and used by fine art photographers and serious artists. Our Atlanta based partner lab offers a wide range of photo products including quality Kodak prints. Printing your artwork, photography should be easy with us, since you have control of how it will be printed. We usually complete production of your order in 2-3 business days and ship it based upon the shipping option you choose. It is simple enough that many of our customers have very little technical knowledge yet order on a regular basis. In summary, you do the following:

  1. Upload your photo or artwork as a digital image
  2. Select the image you want to print
  3. Choose the type of print you want and select from the available options
  4. Submit checkout info & confirm your order

The actual ordering process takes only a few minutes. And if we catch any problems with printing your image we will let you know. And in the unlikely event we cannot print your image we will either refund your payment in full or try working with you to get a suitable image to us. 

Problems Uploading Files?

Typically any problems using the upload tool are associated to the web browser being used. In most cases if you do not see any sort of upload tool it is because either Flash is not running in your browser and HTML 5 is not supported. This is usually fixed by updating your web browser.

If you do see an uploading interface but nothing happens when clicking the "add files" or "upload" button, this is also usually fixed by updating your web browser. Here are things to try first:

  • Close then reopen your web browser
  • Try rebooting/restarting your computer
  • Make sure you have installed the latest version of Adobe Flash Player
  • Install or try a different web browser than what you are using 

Updating Your Web Browser

The first step is to make sure you are using the latest version of the browser you use. These are going to be Chrome, FireFox, Safari or Internet Explorer. Doing a google search will get you to the websites where these browsers are offered. They will always have the latest version available for free download and installation.

If that does not work, try installing and using one of the others mentioned above. FinerWorks recommends the following in order: Chrome, FireFox and Internet Explorer. If you are on a MAC Safari might be a good choice to try as well.

File Does Not Progress

Another problem which can occur is the file fails to start or complete the upload process as indicated by a progress bar. This is probably not a problem with your web browser itself but is more associated with a disruption in the Internet connection. People tell us usually trying at a different time of day will resolve this problem.

If none of this seems to work, please feel free to contact us and let us know. Please provide the type of web browser you are using as well as specific details of the problem.

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