Return & Cancellations
Printed Items (Unframed)
The person providing the image is responsible for ensuring the image has proper color and white balance and is of a suitable resolution for print. FinerWorks, where possible, will print to standards proposed by the International Color Consortium (ICC) and will run multiple calibration checks daily to ensure printing equipment is fully functional and meets those standards.
People submitting their images are encouraged to proof their image first by first ordering a hard copy proof print or creating a digital soft proofing via calibration hardware and software. FinerWorks is not responsible for deviations in color due to external direct or ambient light sources and their effect as reflected off of the printed item.
FinerWorks takes pride in producing quality prints and frames for our customers. For this reason, you can order confidently knowing we offer a 30 Day 100% Money Back Guarantee for most orders. If contacted within 30 days of the original order date, FinerWorks will either replace or refund any print or product that is deemed unsatisfactory by the customer; except in the cases of "proof" ordering, or when FinerWorks expresses concern over image quality issues such as poor resolution or potential tonal problems with the image to the customer prior to printing. And if we can’t make it right we want you to still feel that you were at least dealing with a reputable company that puts you, the customer first.
Framed or Matted Prints, or Ala-Carte Frames & Mats
Frames, mats, and glazing may be returned within 30 days after the date of the order. Since these orders are custom cut to your specifications, there will be a 20% restocking fee, plus the cost of return shipping that will cannot be refunded.
Cancellations
We will do everything in our power to accept cancellation requests however there may be circumstances where it will be too late such as resources and materials that have already been used in the production of the order items or items that have already been packaged or shipped. As a result, we request any cancellation requests must be submitted by email via our contact form within 24 hours after an order is placed. Cancellations after this period may be subject to a 20% production fee which cannot be refunded. There may be exceptions for users who have a history of requiring this same item consistently, in which case we can waive the cancellation fee and utilize the product for a future order.
Damaged Items
Damaged items must be reported within 30 days of the order date to qualify for a full replacement. Contact us to initiate the process.
Exceptions to Dropshipped Orders
Prints, frames, or mats which are shipped to a third-party recipient as in the case of drop-shipped orders are not eligible for returns or refunds except in the case of damaged items in which FinerWorks will replace the item at no charge.
For Returns & Replacements after 30 days
If it has been greater than 30 days since you placed your order and you decided for some reason you are not happy with your prints from FinerWorks, then don't worry. All is not lost. We can still provide either partial credit or replacement options. Contact our customer service department so we can assist you.
Instructions For Damaged Items
If an item is damaged during shipment, contact FinerWorks within a week of receiving your damaged print so that FinerWorks can make the appropriate arrangements to have the damaged items refunded or replaced. To expedite the process please take some photos of the outer packaging, and damaged prints/products so that you can provide them to the customer service representative.
Requesting a Replacement or Refund
In order to request a replacement or refund, please contact our customer service department through our contact page so that we can assist you.