Email outage for customer service Due to an outage at one of our server farms in Florida, some emails to customer service may not have been received over the past few days. In the meantime please send or resend any messages to support@finerworks.zendesk.com until customer support's email service is back online.

Return Policy

Printed Items and Unframed Prints Replacements & Returns

The person providing the image is responsible for ensuring their image has proper color and white balance and is of a suitable resolution for print. FinerWorks, where possible, print to standards proposed by the International Color Consortium (ICC) and run multiple calibration checks daily to ensure printing equipment is fully functional and meets those standards.

People submitting their images are encouraged to proof their image first by first ordering a hard copy proof print or creating a digital soft proofing via calibration hardware and software. FinerWorks is not responsible for deviations in color due to due to external direct or ambient light sources and their effect as reflected off of the printed item.

FinerWorks takes pride in producing quaity prints and frames for our customers. For this reason, you can order confidently knowing we offer a 30 Day 100% Money Back Guarantee for most orders. If contacted within 30 days of the original order date, FinerWorks will either replace or refund any print or product that is deemed unsatisfactory by the customer; except in the cases of "proof" ordering, or when FinerWorks expresses concern over image quality issues such as poor resolution or potential tonal problems with the image to the customer prior to printing. And if we can’t make it right we want you to still feel that you were at least dealing with a reputable company that puts you, the customer first.

Frames, Mats and Glazing Replacements & Returns

Frames, mats and glazing may be returned within 30 days after the date or ordering. Since these orders are custom cut to your specifications, there will be a 20% restocking fee, plus the cost of return shipping that will not be refunded. 

Exceptions to Dropshipped Orders

Prints, frames or mats which are shipped to a third party recipient as in the case of drop shipped orders are not eligible for returns or refunds except in the case of damaged items in which FinerWorks will replace the item at no charge. 

Damaged Items

Damaged items must be reported within 30 days of order date to quality for a full replacement. Contact us to initiaite the process.

For Returns & Replacements after 30 days

If it has been greater than 30 days since you placed your order and you decided for some reason you are not happy with your prints from FinerWorks, then don't worry. All is not lost. We can still provide either partial credit or replacement options. Contact our customer service department so we can assist you.

Instructions For Damaged Items

If an item damaged during shipment, contact FinerWorks within a week of receiving your damaged print so that FinerWorks can make the appropriate arrangements to have the damaged items refunded or replaced. To expedite the process please take some photos of the outer packaging, damaged prints/products so that you can provide them to customer service representative. 

Requesting a Replacement or Refund

In order to request a replacement or refund, please contact out customer service department through our contact page so that we can assist you.

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