Return & Replacement Policy

Image Quality Disclaimer

Customers are responsible for ensuring their submitted image files have appropriate color balance, white balance, and resolution suitable for high-quality printing. FinerWorks prints using standards set by the International Color Consortium (ICC), and we conduct daily calibration checks to ensure our equipment remains color-accurate and consistent.

We strongly recommend that customers proof their artwork before final production. This can be done by either ordering a hard copy proof or using soft proofing methods through professional calibration hardware and software. Please note that FinerWorks is not liable for perceived color differences caused by external lighting conditions (direct or ambient) when viewing the final printed product.

Unframed Prints

For unframed fine art and photo printing on paper, wood, metal, and canvas media, FinerWorks is committed to delivering professional-quality prints and framing. Most print and product orders are backed by our 30-Day 100% Satisfaction Guarantee. If you're not satisfied with your order, contact us within 30 days of the original purchase date to request a replacement or refund.

Exceptions to this guarantee include:

• Orders placed specifically as "proof" prints
• Orders where FinerWorks previously advised the customer about image quality concerns (e.g., low resolution or tonal issues)

Framed Prints, Matted Prints, Frames & Mats (Ala-Carte)

Since these products are custom-tailored to your specifications, they may be returned within 30 days, but a 20% production fee will apply. Customers are responsible for return shipping costs.

Printed Merchandise (e.g., mugs, mousepads, tiles)

Printed items that are not part of our fine art or photo print catalog may be returned within 30 days. A 20% production fee applies, and the customer must cover the cost of return shipping.

Custom Murals & Wallpaper

Custom-printed murals and wallpapers are made to order and tailored specifically to your project dimensions and materials. As such, they are not eligible for standard returns or refunds. However, if a mural or wallpaper is damaged in transit or arrives with a production defect, we will issue a replacement at no cost.

If a return is approved for any reason outside of damage or production error, it will be subject to a 20% production fee. Customers must also pay for return shipping. We recommend carefully reviewing proofs and measuring your wall space before placing an order.

Cancellations

We try to honor all cancellation requests. However, if materials have already been used, or the order is in production or has shipped, cancellation may not be possible.

To increase the chances of successful cancellation:

• Submit cancellation requests within 24 hours via our contact form.
• Cancellations made after this window may incur a 20% production fee, which is non-refundable.
• Exceptions may be made for repeat customers ordering the same item consistently; in such cases, we may hold the item for future use.

 

Damaged or Lost Items

If your order arrives damaged, or if the package is lost and there’s no delivery confirmation from the carrier:

• Report it within 30 days of the order date
• We will replace the item at no cost

 

To speed up the process, please include photos of the damaged product and outer packaging when contacting customer service.

Dropshipped Orders (Third-Party Recipients)

For orders shipped directly to third parties (such as a customer's client):

• Returns and refunds are not accepted unless the item arrives damaged or fails to deliver
• If damage occurs or no delivery is confirmed by the carrier, FinerWorks will replace the item at no cost

 

Replacements & Refunds After 30 Days

If more than 30 days have passed and you're still unsatisfied with your purchase, contact us. While a full refund may no longer be available, we may offer partial credit or replacement options depending on the situation.

How to Request a Replacement or Refund

To initiate a return, replacement, or refund:

• Use our contact page to reach customer service
• Include your order number and any relevant photos or information

 

We’re here to help ensure your satisfaction.