Return Policy

Artists and photographers which use FinerWorks.com to print their images are responsible for the quality of the image file submitted for printing. The person providing the image is responsible for ensuring their image has proper color and white balance and is of a suitable resolution for print. FinerWorks.com and associated color labs print to standards proposed by the International Color Consortium (ICC) and run multiple calibration checks daily to ensure printing equipment is fully functional and meets those standards. People submitting their images are encouraged to proof their image first either with a hard copy proof print or digital soft proofing via calibration hardware and software. Further FinerWorks is not responsible for deviations in color due to due to external direct or ambient light sources and their effect as reflected off of the printed item.

FinerWorks takes pride in producing only the best quality prints. For this reason, you can order confidently knowing we offer a 30 Day 100% Money Back Guarantee. If contacted within 30 days of the original order date, FinerWorks will either replace or refund any print or product that is deemed unsatisfactory by the customer; except in the cases of "proof" ordering, or when FinerWorks expresses concern over image quality issues such as poor resolution or potential tonal problems with the image to the customer prior to printing. And if we can’t make it right we want you to still feel that you were at least dealing with a reputable company that puts you, the customer first.

Proof Printing

Prints ordered for the purpose of proofing and gauging the print quality are not guaranteed for color or clarity.

For Returns & Replacements after 30 days

If it has been greater than 30 days since you placed your order and you decided for some reason you are not happy with your prints from FinerWorks, then don't worry. All is not lost. We can still provide either partial credit or replacement options. Contact our customer service department so we can assist you.

Instructions For Damaged Prints

If a print is damaged during shipment, contact FinerWorks within a week of receiving your damaged print so that FinerWorks can make the appropriate arrangements to have the damaged prints refunded or replaced. To expedite the process please take some photos of the damaged prints/products that you will be asked to provide to your customer service representative. These photos will be for submitting the appropriate claims to the shipping carrier as well as for internal use.

Requesting a Replacement or Refund

In order to request a replacement or refund, please contact out customer service department through our contact page so that we can assist you.