Shipping Rates
We use UPS, FedEx, and USPS with most orders shipping from our main facility and headquarters in San Antonio, Texas.
Add items to the cart to see the full list of shipping options and actual prices. No checkout is required.
Pickup
Pickup is available at our San Antonio-based headquarters.
| Free |
Select the pickup option at checkout. |
Economy
Average transit time 3-7 business days.
| $4.95 - $7.95 |
Available for smaller prints and cards. |
| $10.95 - $14.95 |
Larger unmounted prints and gift items. |
Ground / Standard
Average transit time 1-5 business days.
$14.95 - $15.95
plus 10% of subtotal |
Available for most products that can be shipped either rolled or in a box measuring 35x44x5". |
*$74.95
plus 10% of subtotal |
May require wood-crated construction shipping. Typically for large orders containing stretched and mounted canvas, framed or acrylic prints may need to go via oversized shipping methods or freight. In some cases, this option may not be available due to order size and the shipping rate will need to be determined. |
| |
|
2 Day Express
Average transit time 2 business days.
$10.95 - $29.95
plus 10% of subtotal |
Orders containing most sizes of paper or canvas prints (unframed) which can be shipped rolled or where the order can be contained in small to mid-size boxes. |
$29.95 - $39.95
plus 10% of subtotal |
Medium-size items such as stretched and mounted canvas prints, acrylics, and framed or wood prints. |
Overnight
Average transit time 1 business day.
$29.95
plus 10% of subtotal |
Orders containing most sizes of paper or canvas prints (unframed) which can be shipped rolled or where the order can be contained in small to mid-size boxes. |
$49.95
plus 10% of subtotal |
Medium-size items such as stretched and mounted canvas prints, acrylics, and framed or wood prints. |
International
Average transit time is 2 - 4 weeks.
$14.95
plus 30% of subtotal |
See International shipping information below. |
Transit Times Information
To be safe it is a good idea to allow at least 1 extra day since transit time is an approximation based upon when the order arrives at the delivery service's sort facility (not when the order is placed). Various factors can affect actual delivery time from weather to sorting delays within the shipping service network.
More on International Shipping
Shipping costs are based on the rate above plus an additional 30% of the order subtotal. If your order contains items that are 24 inches or more in width or height and cannot be shipped in a tube, shipping costs may be higher. Additionally, any duty fees or taxes imposed by the destination country will be the responsibility of the recipient.
For USPS shipments, tracking may only be available until the package reaches its final US stop (usually in Chicago) before it is transferred to an overseas flight. However, UPS shipments generally have ongoing tracking even after the package leaves the U.S.
International shipping usually takes 2-4 weeks, but it may take longer if there are customs delays or incoming bottlenecks due to COVID. The recipient may be required to pay customs fees or VAT determined by the destination country. For shipping to Hawaii, Alaska, APOs, and FPOs via the postal service, U.S. rates apply unless there are size or weight restrictions.
Before processing your order, FinerWorks will contact you to approve any additional charges (excluding customs fees or VAT) or if there are any issues with shipping large prints outside the US.
*Oversize Orders Requiring Freight
We understand that some orders may be too large to ship via regular UPS or FEDEX Ground, which may require oversized shipping or via freight. However, we'll do our best to find a ground shipping option for you, whenever possible. If an order appears to be too large for Ground shipping and we are not able to provide a shipping rate at checkout, we'll let you know and shipping charges will be determined after your order is placed. If you're uncertain about shipping charges and need a rough estimate, feel free to contact us with details of your order, and we'll work with you to come up with an approximate cost. Your satisfaction is our top priority, and we'll do everything we can to make the shipping process as smooth and affordable as possible.
FAQs
- What do I do if my customer says their order was lost or damaged during shipping?
Prints being lost or damaged during shipping is rare; however, it does happen on occasion (less than 1% of orders are ever reported), and we will do everything possible to provide a replacement as soon as possible. For more information, please visit our returns and replacement page.
- Can I have international orders drop shipped?
If you are based outside of the U.S. and want your order drop-shipped, we recommend configuring your business profile with a U.S.-based address. This prevents confusion and potential problems that can occur with the shipping service or even customs.
You can access your business profile in your account business profile or the Order Fulfillment App.
- Whats the largest sized artwork that can be printed and shipped?
Size availability is related to the style of print being ordered. It is best to review our pricing page to see what options are available.
Visit the products page you are interested in ordering for pricing and specific size availability.
- How much is shipping?
You can see what shipping options and costs are available to you when you have items in your shopping cart.
Please note that some shipping options may not be available where print sizes exceed the measurements the packaging can hold. In cases of oversized packages (usually when they contain multiple mounted canvas prints measuring 30×40 or larger), additional shipping charges may be required. The customer will be notified in advance prior to processing the order.
More information on shipping rates can be found here.
- Can I rush my order?
Some product types will give you the option for “Priority Processing,” in which case we attempt to have the order completed within 24 to 48 hours.
Rush or priority processing may not be available for all product types; however, you can contact customer service to see if this is possible.
- Can I ship to someone else?
Yes. When checking out, you would enter your friend or family’s address information as the “Ship To” destination. You can also request drop shipping on the final review page. With the drop ship option selected, a generic packing slip is included, which does not reflect the price. In addition, we will print your billing address on the return address label and not include any mention of FinerWorks.
- Can my order have multiple shipping addresses?
You will need to place a separate order for each shipping destination since only one shipping destination can be entered per order.
- How do I track orders?
Use our Order Status and Tracking page or refer to your shipment confirmation. If you were logged in at the time the order was placed, you can also check your Order History.
When an order is shipped, we will send you an email indicating your order has been successfully processed and is on its way. There will also be a link to view your order status and get the tracking number for your order.
- Will my print come in its own plastic print sleeve?
Paper prints will many times be grouped and placed in a single clear plastic sleeve. Prints are not individually sleeved each print unless it is ordered as an add-on.
These print sleeves are intended solely to add protection during transport. If you wish to obtain additional print sleeves for your inventory, you can order print sleeves here.
They are ideal for protecting your work from fingerprints, smudging, dust, and scratches as a result of casual handling or storage while also increasing the perceived value of the print.
- How are orders shipped?
Depending on the product type, they may be boxed, rolled in a shipping tube, or in some cases, placed on a pallet (huge orders). We use multiple carriers and multiple shipping methods, broken down as either Economy, Standard, or Express shipping. The primary carriers we use are UPS, FedEx, and USPS.
Orders shipped overseas that are sent via USPS will ultimately be turned over to the destination country’s shipping carrier.
International orders tracking sometimes relies on the destination country and shipping method. In many cases, for small orders, tracking might end once it reaches its last stop before leaving the U.S.
- How long will it take to get my print?
Depending on the product type, production can vary based on the product you are ordering, the time of year, as well as current inventory levels.
Please note that production times and shipping times are two different time spans. So, if two-day shipping is selected, this does not mean you will receive your print in two days. View our turnaround page and shipping page for details.
- Does FinerWorks offer “Retail Ready” packaging options?
Finerworks offers some retail-ready packaging options for primarily paper prints. These are available within P.O.S.T., our online ordering tool.
- How long does it take to get a framed print?
Our average for most frames is about 5 to 7 days in production; however, there may be exceptions dependent on current inventory levels and how quickly the supplier can send us the required stock.
You can also see our turnaround time page for time frame details.