Shipping Rates
We use UPS, FedEx, and USPS with most orders shipping from our main facility and headquarters in San Antonio, Texas.
Add items to the cart to see the full list of shipping options and actual prices. No checkout is required.
Pickup
Pickup is available at our San Antonio-based headquarters.
| Free |
Select the pickup option at checkout. |
Economy
Average transit time 3-7 business days.
| $4.95 - $7.95 |
Available for smaller prints and cards. |
| $10.95 - $14.95 |
Larger unmounted prints and gift items. |
Ground / Standard
Average transit time 1-5 business days.
$14.95 - $15.95
plus 10% of subtotal |
Available for most products that can be shipped either rolled or in a box measuring 35x44x5". |
*$74.95
plus 10% of subtotal |
May require wood-crated construction shipping. Typically for large orders containing stretched and mounted canvas, framed or acrylic prints may need to go via oversized shipping methods or freight. In some cases, this option may not be available due to order size and the shipping rate will need to be determined. |
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2 Day Express
Average transit time 2 business days.
$10.95 - $29.95
plus 10% of subtotal |
Orders containing most sizes of paper or canvas prints (unframed) which can be shipped rolled or where the order can be contained in small to mid-size boxes. |
$29.95 - $39.95
plus 10% of subtotal |
Medium-size items such as stretched and mounted canvas prints, acrylics, and framed or wood prints. |
Overnight
Average transit time 1 business day.
$29.95
plus 10% of subtotal |
Orders containing most sizes of paper or canvas prints (unframed) which can be shipped rolled or where the order can be contained in small to mid-size boxes. |
$49.95
plus 10% of subtotal |
Medium-size items such as stretched and mounted canvas prints, acrylics, and framed or wood prints. |
International
Average transit time is 2 - 4 weeks.
$14.95
plus 30% of subtotal |
See International shipping information below. |
Transit Times Information
To be safe it is a good idea to allow at least 1 extra day since transit time is an approximation based upon when the order arrives at the delivery service's sort facility (not when the order is placed). Various factors can affect actual delivery time from weather to sorting delays within the shipping service network.
More on International Shipping
Shipping costs are based on the rate above plus an additional 30% of the order subtotal. If your order contains items that are 24 inches or more in width or height and cannot be shipped in a tube, shipping costs may be higher. Additionally, any duty fees or taxes imposed by the destination country will be the responsibility of the recipient.
For USPS shipments, tracking may only be available until the package reaches its final US stop (usually in Chicago) before it is transferred to an overseas flight. However, UPS shipments generally have ongoing tracking even after the package leaves the U.S.
International shipping usually takes 2-4 weeks, but it may take longer if there are customs delays or incoming bottlenecks due to COVID. The recipient may be required to pay customs fees or VAT determined by the destination country. For shipping to Hawaii, Alaska, APOs, and FPOs via the postal service, U.S. rates apply unless there are size or weight restrictions.
Before processing your order, FinerWorks will contact you to approve any additional charges (excluding customs fees or VAT) or if there are any issues with shipping large prints outside the US.
*Oversize Orders Requiring Freight
We understand that some orders may be too large to ship via regular UPS or FEDEX Ground, which may require oversized shipping or via freight. However, we'll do our best to find a ground shipping option for you, whenever possible. If an order appears to be too large for Ground shipping and we are not able to provide a shipping rate at checkout, we'll let you know and shipping charges will be determined after your order is placed. If you're uncertain about shipping charges and need a rough estimate, feel free to contact us with details of your order, and we'll work with you to come up with an approximate cost. Your satisfaction is our top priority, and we'll do everything we can to make the shipping process as smooth and affordable as possible.
FAQs
- What do I do if my customer says their order was lost or damaged during shipping?
Print’s being lost or damaged during shipping is rare however it does happen on occasion (less than 1% of orders are ever reported to us) and we will do everything possible to provide a replacement as soon as possible. For more information please visit our returns and replacement page.
- Can I have international orders drop shipped?
If you are based outside of the U.S. and want your order drop-shipped, we recommend you enter your business information within your account but use our address. This prevents confusion and potential problems that can occur with the shipping service or even customs. This also helps us since we must use a U.S.-based address on the customs forms.
- Will my print come in its own plastic print sleeve?
With the exception of stretched and mounted canvas, your print should arrive sealed in a clear (plastic) print sleeve. These print sleeves are intended solely for the purpose of added protection during transport. If you wish to obtain print sleeves for your own personal inventory, you can order print sleeves here. They are ideal for protecting your work from finger prints, smudging, dust and scratches as a result of casual handling or storage while also increasing the perceived value of the print.
- How long does it take to get a framed print?
Our average for most frames is 3 to 5 business days however there may be exceptions dependent on current inventory levels and how quickly the supplier can send us the required stock.
You can also see our turnaround time page for time frame details.
- Does FinerWorks offer “Retail Ready” packaging options?
Finerworks does not offer retail ready packaging.
- Why is it so hard to remove my print from its clear sleeve without damaging it?
We utilize clear plastic print sleeves for added safety and protection during the transport of your print. The print sleeves used for packing are not intended for re-use. Often because of the amount of tape used to secure the print sleeve for safe travel, the print sleeve is not salvageable. If you wish to obtain usable clear print sleeves, you can order them here.
- Do you provide tracking information when an order is shipped?
Below is a quick guide to determine if tracking is going to be available. In most cases it is yes:
- Economy (Yes) *
- Standard (Yes)
- Express (Yes)
- International(Yes**)
When your order has shipped, we will send you an e-mail informing you that it is on its way. There will also be a link to view your order status and get the tracking number for your order. The majority of the time you can click the tracking number itself to see where it is at and estimated date of arrival.
*Our Atlanta photo lab in some cases will use the most inexpensive shipping method to keep rates down for small orders like photo prints, which are using economy shipping. Because of this, tracking services may not always be available for very small orders that weight less than 13oz.
**International orders rely on the destination country and shipping method. In many cases for small orders tracking might end once it reaches it’s last stop before leaving the U.S.
- Can you ship to a family member or friend?
Yes. When checking out, you would enter your friend or family’s address information as the “Ship To” destination. You can also request drop shipping on the final review page. With the dropship option selected, a generic packing slip is included which does not reflect price. In addition, we will print your billing address on the return address label and not include any mention of FinerWorks.
- How long will it take to get my print?
Production takes on average of 1-4 business days and shipping is based upon the shipping option you chose. Please note that production times and shipping times are two different time frames. So, if two day shipping is selected, this does not necessarily mean you will receive your print in two days. View our turnaround page and shipping page for details.
- How are orders shipped?
For mounted prints, we usually ship via UPS. Prints with a overall sheet size (print size plus borders) greater than 15×19 may also be shipped via UPS. Otherwise customers can choose U.S. Postal Service options. We package all prints carefully protecting them with corrugated sheets, clear plastic sleeves and kraft paper. Prints with a total sheet size of 20×30 or larger will be shipped rolled in a tube unless it is mounted. Otherwise all prints are shipped flat.
For digital prints and products shipped from our Atlanta pro lab, prints are shipped via UPS or via the US Postal Service. We have a separate shipping rate schedule for prints shipping from the Atlanta lab. Prints are shipped either flat or rolled, dependent upon shipping method selected, destination and items being ordered.
- Whats the largest sized artwork that can be printed and shipped?
Size availability is related to the style of print being ordered. It is best to review our pricing page to see what options are available. All of our media (canvas and paper) comes in 44 inch rolls, so we are limited to being able to fit the image with any added borders on a roll that size. Visit our pricing page for specific size availability.
- Who will deliver my print?
Prints shipping from our San Antonio production headquarters are delivered by either USPS or UPS or FEDEX.
Prints shipping from our partner facilities will be delivered by various carriers including UPS, FEDEX and UPS.
International shipments will be delivered by various carriers.
- How do I track orders?
Use our Order Status and Tracking page or refer to your shipment confirmation. When an order is shipped, we will send you an e-mail indicating your order has been successfully processed and is on it’s way. There will also be a link to view your order status and get the tracking number for your order.
- Can my order have multiple shipping addresses?
No. Only one shipping destination can be entered per order.
- Can I ship to someone else?
Yes. When checking out, you would enter your friend or family’s address information as the “Ship To” destination. You can also request drop shipping on the final review page. With the drop ship option selected, a generic packing slip is included, which does not reflect the price. In addition, we will print your billing address on the return address label and not include any mention of FinerWorks.
- I need my prints like yesterday!! Can you help?
- Can I rush my order?
Unfortunately, we do not rush items through production. Orders are processed as they are received.
- How long will it take to deliver my print?
Production usually takes an average of 1-3 business days (some very large orders may take longer.) Shipping transit time is based on the shipping option you chose and is separate from production times. To see transit time information, view our shipping page and look up the various shipping options.
- How much is shipping?
You can see what shipping options and costs are available to you when you have items in your shopping cart.
Please note that some shipping options may not be available where print sizes exceed the measurements the packaging can hold. In cases of oversized packages (usually when they contains multiple mounted canvas prints measuring 30×40 or larger), additional shipping charges may be required. The customer will be notified in advance prior to processing the order.
View shipping rates and learn more about shipping rates for digital prints and products here.
- How are prints packaged and shipped?
Shipping Prints Flat
Mounted prints are packaged in oversized corrugated boxes for added protection. Small to mid size paper prints on fine art papers are usually shipped flat if they can safely fit within a 24×30 inch or smaller area touching the sides of the package. Some exceptions may occur with International orders or if the order also contains prints which normally would be rolled.
Shipping Prints Rolled
Unmounted canvas, regular photo stock prints and and posters will be shipped rolled. Fine art paper prints that are too large to ship flat to be shipped flat (see above) will be shipped in a sturdy corrugated shipping tube.
Shipping non-prints
Other products such as gifts and keepsakes, stationary, etc, will be shipped in various types of packaging.
Drop Shipped Print Orders (Example)
Check out an illustration of a drop shipped canvas here, or a drop shipped paper print here. We package all prints carefully protecting them with corrugated sheets, plastic or foam sleeves and craft paper. Prints which are 20×30 or larger will be shipped rolled in a tube unless it is mounted. Otherwise all prints are shipped flat. Digital prints and products shipped from our Atlanta Pro Lab, will arrive via UPS, the US Postal Service, or Fedex. We have a separate shipping rate schedule for prints shipping from the Atlanta lab.. Prints are shipped either flat or rolled, dependent upon shipping method selected, destination and items being ordered.