High-Quality Printing & Frames

FAQs

• Is Etsy also available within the Order Fulfillment App?
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Is Etsy also available within the Order Fulfillment App?
Currently, the Etsy / FinerWorks integration is not yet part of the Order Fulfillment App, but we are working on an Etsy module that will make it part of it. For now, users can still use the existing order connection and order import system, or they can place orders online via the FinerWorks website.
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• Will I have to do anything when Etsy is included within the Order Fulfillment App?
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Will I have to do anything when Etsy is included within the Order Fulfillment App?
No, current connections will be carried over to the Etsy module within the new Order Fulfillment App.
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• Does FinerWorks automatically update an Etsy order with tracking and shipping info?
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Does FinerWorks automatically update an Etsy order with tracking and shipping info?
FinerWorks will post tracking and shipping information, which will be sent by email to the seller. In some cases, we are still able to update the Etsy order itself with this information; however, take note of the following issues as per Etsy policy changes that went into effect late October 2024.
U.S.-based Etsy Sellers:
Only for Etsy legacy store connections. These are seller stores that connected to FinerWorks after late October 2024.
Due to policy changes within Etsy, any connections after that do not provide 3rd parties like FinerWorks the shipping address as part of the order details.
This means if you connected your shop before late October, 2024, you should be good, and you will want to keep it connected. Otherwise, if you reconnect, we will no longer have access to the address information.
You will still be able to import your orders; however, you will need to type in the shipping address.
Also, only for legacy store connections, Etsy will allow us to post shipping information once the order has shipped.
Non-U.S.-based Etsy Sellers:
Currently, they should not be affected by the U.S.-based seller policy.
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• What if I have more than one Etsy shop?
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What if I have more than one Etsy shop?
A FinerWorks account only supports a single Etsy connection, so if you have multiple stores and need to connect more than one store to FinerWorks, you will need to create a separate FinerWorks account for each store.
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• What if I only get the occasional order on Etsy?
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What if I only get the occasional order on Etsy?
You can still connect your shop to FinerWorks and import your orders that way. Alternatively you can use our regular website checkout process and choose the drop ship option when you complete your orders. Both ways are widely used by Etsy sellers.
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• Does FinerWorks integrate with Etsy?
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Does FinerWorks integrate with Etsy?
Yes, Etsy sellers can connect their store directly to FinerWorks. Through our existing Esty integration app, users will be able to import their orders and have them fulfilled by FinerWorks.
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