How do I track my customer’s order?
You can login to the order status page or go to your order history (if you have an account). Toward the bottom of the copy of the order we will post your tracking number for orders shipping from our San Antonio printing center, usually shortly after your order is shipped.
How will I know when you have shipped my customer’s order?
Whenever we ship an order we will send an e-mail notice to the e-mail address you provided in your billing information. This email will include a link where you can access a copy of this order as well as tracking information when made available. Note that orders shipped from our partner lab may not always have tracking information available.
What do I do if my customer says their order was lost or damaged during shipping?
Print’s being lost or damaged during shipping is rare however it does happen on occasion (less than 1% of orders are ever reported to us). If this occurs, please contact us by e-mail or phone via our contact page so that we can make arrangements as required. In some instances of damaged prints, UPS will pickup the damaged print so make sure you tell your customer to make it available in the original package for pickup by UPS. With lost prints, we may require an additional several days depending on the time frame the order was shipped in the instance an order is running late or transit information has not been updated by the courier.
Can I include a message for my customer?
Yes. When you place your order, the final review page has a box where you can include comments. These will be printed on the packing slip. Please note, this box only allows for text and letters so you will not be able to enter links to web sites and html.
Can I supply inserts or box labels for orders being shipped to my customers?
Contact us if you expect to be submitting orders on a regular basis that need to be shipped to your customers. We offer this on a case by case basis, determined by sales volume. We can also work with you on developing private labeling boxes, company inserts, brochures, business cards and flyers.
Are discounts available if I order frequently?
If you place a substantial number of orders each week and on a regular basis we would love to discuss with you various discount programs we can offer based upon the options you plan to order.
What happens if my customer decides they do not like the print they received?
We offer a 30 day money back or replacement guarantee for everyone. If in the rare instance your customer decides they need to return the print, you have two options: One is to make arrangement to have them send it to you. The other option is to contact us so that we can provide return instructions. Contact us within 30 days of placing your order and we will work with you on refunding or reprinting the order as necessary. Please visit our returns page for more details.