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Order Fulfillment

If you are an artist or photographer looking to sell your work but you need a reliable service to print and ship prints to your customers, FinerWorks was created just for you. We have made it an important part of our company's business model.

Order Fulfillment Guide for Artists and Photographers


Contacting Us

Phone: 1-800-567-8594
Email: Click to Email

Our online customer service staff answers e-mails 7 days a week. Phone support is available Monday - Friday from 10AM to 5PM CT.

Location
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10930 Wye St
Suite 103
San Antonio, TX 78217

Top FAQ’s

A giclee prints is a way to classify a professionally produced print using inkjet technology, primarily printed on canvas or a fine art paper with archival grade inks. While the process is only several decades old, it has quickly become the method of choice for both artists and photographers. Read more...

Your print cost is dependent upon a few factors: size, media type, number of copies and style where applicable. Pricing is shown when setup your print. But visit the product links in the main menu for specific pricing of both set sizes. For some products you can calculate custom size pricing.

A real-time preview will be visible as you go through the print setup process.  In addition, a time stamped preview of how your image will be printed will show up in your shopping cart before you submit your order. 

If this is not enough, please read our post about 3 ways to proof your work.

It will be up to you to select a print size that compliments your image’s current aspect ratio. If your image file does not quite match those dimensions it will be cropped to accommodate the print size selected. Be sure you pay attention to the realtime preview when you setup your print. If any part of it looks cropped then you may need to choose a different size or adjust the cropping.

Yes. Custom sizes may be ordered at no additional charge in whole-inch increments. Simply visit any one of our size/price tables and look for the "Custom Size" link at the top of the list of standard sizes. From there, you will be able to enter a whole inch increment for both width and height. 

Generally this depends on how many pixels wide and how many pixels tall your image file is. We have a tool on our website which allows you to enter this information and get an idea on what size you can print. This tool converts your pixel count to inches.

Yes. Giclee paper and canvas prints meet the archival print criteria as these are professionally produced on archival papers/canvas and printed with archival grade inks. Tests by Wilhelm Research using our inks and on media with similar properties,  have shown lifespans of anywhere from 70 to 200 years without substantial fading or discoleration. 

The production does it best to check prints for obvious defects within the print itself (paper, ink smudges, scratches, etc). If there is a defect in the image or the image quality of the file itself is poor we will usually assume the artist or photographer is already aware of this. Most of the time they are therefore we will print images without question.

Please note that some prints such as Fuji Crystal Archive Photo prints orcards are produced by automated machinery that produces hundreds of prints a minute so while we may not be able to catch obvious defects or questionable prints these are guaranteed with our quality assurance guarantee.

 

Most prints are ready to ship within 1-3 working days. If your order exceeds 100 prints, production time may be as many as 4 working days, but feel free to contact us if you have concerns about the time frame. Often times we are able to accomodate rush production and will do so if possible.

Test prints (also called proofs) are not standard unless you are placing an offline order in which we are producing a large run (1000 copies or more), but if color matching is a concern, we highly recommend working on a color managed system, or at least investigating in a calibration print prior to ordering.

Yes. Volume pricing is also available when ordering multiple copies of a particular print in the same order. In many instances simply ordering just two copies of a print results in substantial price breaks. Plus the more you order, the lower your cost per print.
 
To calculate actual price per print when ordering more than one, simply enter the number of copies you want and the new price per print will be displayed in the on the main product page which can be found in the main menu.

Ordering

We usually accommodate special orders but it's best for next day pick due to the quantity order and during normal business hours between 10-5 Monday through Friday

The first step is to digitize your artwork or photography. Then it is as easy as uploading your image to our website, setting size, preferences, and completing checkout. Read more...

Visit our media options page for more information about paper and canvas options.

In most cases if you do not see any sort of upload tool it is because either Flash is not running in your browser and HTML 5 is not supported. This is usually fixed by updating your web browser. If you do see an uploading interface but nothing happens when clicking the "add files" or "upload" button, this is also usually fixed by updating your web browser. Read more...

Sometimes when you upload a very high resolution file it's possible the preview will come out blurry. This happens because we are using a smaller embedded thumbnail data within your image file rather than generating a preview from your high resolution file. It's done as a fallback method if it appears generating the preview from the high resolution file will take too long. 

Fortunately your hi-res file will remain intact since we need that to produce your print.

We generally print 8x8 or larger however in some cases you can select custom size options that are smaller. If a small size is not available to you a couple of solutions can be applied to get around this. One option is to tile multiple small prints onto one large sheet. Another option is to create a margin around your image which will increase it’s print size to equal 8 inches, then remove the excess margin upon receiving your prints.

If you have not completed checkout, you certianly can. When viewing items in your shopping cart, look for the options to the right of your small print/product preview to Modify, Remove, or Copy individual items. Once an order is submitted however, we are unable to make changes to images, or other products. If a mistake is made, please contact us immediately so that we can cancel the order for you, and you can, in-turn, reorder correctly.

Order as few or as many prints as you would like.

Add as many prints to your order as you would like. You can increase quantities within your shopping cart once a print has been added. You can also format multiple images for print within an order, and have them shipped at a flat rate altogether.

Adding a border to your print will increase the overall sheet size. It will not cause the print area to be smaller.
 
Stretched and mounted canvas prints will arrive ready-to-hang. Our paper prints are not, and will require mounting/framing for proper display.
 
 
For some types of prints you can order custom frames and/or matting when you are setting up your print online. Note not all products can be framed and some styles of prints will be restricted to certain types of framing options.
Check on your order status anytime simply by entering your order number and the email address used at the time of your order. 
 

Resolution is a relative number dependent upon the size of the print you choose. The more your image is enlarged, the lower your resolution will be.

Knowing a suitable print size from your digital image files may be challenging if you are not familiar with using programs such as Photoshop or other image editing tools. We recommend a resolution between 72 dpi to 300 dpi at the print size you want.

To make things easy visit the Convert Pixels to Inches post.

Problems Uploading Files?

Typically any problems using the upload tool are associated to the web browser being used. In most cases if you do not see any sort of upload tool it is because either Flash is not running in your browser and HTML 5 is not supported. This is usually fixed by updating your web browser.

If you do see an uploading interface but nothing happens when clicking the "add files" or "upload" button, this is also usually fixed by updating your web browser. Here are things to try first:

  • Close then reopen your web browser
  • Try rebooting/restarting your computer
  • Install or try a different web browser than what you are using 

Updating Your Web Browser

The first step is to make sure you are using the latest version of the browser you use. These are going to be Chrome, FireFox, Safari or Internet Explorer. Doing a google search will get you to the websites where these browsers are offered. They will always have the latest version available for free download and installation.

If that does not work, try installing and using one of the others mentioned above. FinerWorks recommends the following in order: Chrome, FireFox and Internet Explorer. If you are on a MAC Safari might be a good choice to try as well.

File Does Not Progress

Another problem which can occur is the file fails to start or complete the upload process as indicated by a progress bar. This is probably not a problem with your web browser itself but is more associated with a disruption in the Internet connection. People tell us usually trying at a different time of day will resolve this problem.

If none of this seems to work, please feel free to contact us and let us know. Please provide the type of web browser you are using as well as specific details of the problem.

Papers & Canvas Prints

Size availability is related to the style of print being order. It is best to review our pricing page to see what options are available. All our media (canvas and paper) comes in 44 inch rolls so we are limited to being able to fit the image with any added borders on a roll that size. Visit our pricing page for specific size availability.

No. Finerworks specializes more in print for photography and artwork rather than specializing in signage.

Order samples of our giclee papers and canvas here.

For canvas, we use primarily use poly cotton blend canvases by Breathing Color specially coated to receive the inks used by our printers. The canvas has an oxford weave giving it a natural canvas texture as favored by professional photographers. The papers also have their own priming or are also treated to accept the inks we print with. Various finish options are available from matte to gloss canvas.
In addition to the standard canvas and art papers FinerWorks offers for online ordering, customers can also choose from a wide range of name brand media types when ordering larger quantities offline. View options here

We have been printing on canvas since 2001. Read more..

Yes. Many artists order their under-paintings from us, and this practice is becoming more and more popular. Read more...

Yes. All canvas prints will be coated with an aqueous coating to help diminish the potential for smudging and scuffing. A print in which the matte canvas is chosen will receive a matte coating while a print in which luster or gloss canvas is selected will receive a luster coating.

Both Epson and Canon promotes their inks as being resistant to fading over time and our parent company has been producing canvas prints since around 2001. In that time we have had no one contact us and indicate their print had faded.

Your giclee canvas print will last up to 150 years at least, with the proper care. Although the process of giclee printing has only been around since the latter part of the last century, testing and research confirms that an archival giclee print can have a life-span of 200+ years. Both Epson and Canon promotes their inks as being resistant to fading over time.  

We offer photo-to-art services if you would like to make your photo print look like a painting. Many artists and photographers order underpaintings printed onto canvas with the intention of painting over it. Read more...

Yes. We use only sap-free lumber for our stretcher bars. Our preference has always been Kiln dried pine as it  is not likely to crack, warp, or become brittle.

Fine Art Paper Questions

Choosing the paper that best compliments your artwork or photography is how you should gauge which paper is best. While our staff will be happy to offer suggestions sometimes the best choice won’t be obvious until you view the image printed on the paper. There are four characteristics that affect how an image will appear on any of our varied fine art papers: ink absorption, brightness, texture and gloss levels (if any). We recommend a good start is to test printing small prints on different papers as well as to order one of our starter kits so that you can see and feel the different papers.
To extend the life-span, store you giclee fine art paper print out of direct sunlight and avoid extreme temperature changes or exposure to humidity. It is recommended that paper prints be framed behind glass or acrylic glazing when ultimately on display. If kept in a retail environment unframed you should keep the prints sealed in clear bags which are acid free like what we offer for sale on our website.

Some papers have more difficulty in flattening our then others. This is especially true during the cooler months but can happen during any time of the year. The papers the prints are produced on are originally in rolls and the prints are printed to these rolls. I most cases we will ship prints up to a certain size flat so that they have had time to loose their curl and flatten out however this is not a guarantee. Thicker or heavier weight papers may still need more time to flatten out. We have a blog posting on our site which discusses this in more detail as well as some solutions.

Fixing Prints Which Curl

In most cases your prints will not be coated and definitely not laminated. In some instances we may need to coat prints which have large expanses of dark colors in them such as solid black backgrounds. This is to help alleviate potential scuff marks that are visible within the print if not looking at it behind glass or a clear plastic sleeve.

Order samples of our giclee papers and canvas here.

Yes. The fine art paper prints are printed with a method we refer to as giclee printing. This is a technology that has evolved since the late 20th century to use primarily aqueous wide format printers with archival inks on archival media.
More and more fine art photographers are turning to giclee prints since in many cases photos look better and have a wider color gamut then you might normally experience with traditional photo prints. This was not always the case but advancements in inkjet technology over the past 10 years have allowed the right image with the right paper to offer a superior color gamut and better contrast and depth.
In addition to the standard canvas and art papers FinerWorks offers for online ordering, customers can also choose from a wide range of name brand media types when ordering larger quantities offline. View options here

Metal Prints

We do not recommend this. We cannot guarantee any paper print that has been embellished or had paint applied to it. Unlike canvas many of the papers will wilt and warp like most papers when saturated with any sort of liquid base. While some customers have reported success with both acrylic and oil paints when embellishing their fine art paper prints others have reported negative results. If you think you want to try doing this you should consider ordering smaller prints to test and practice the technique that works best for you before attempting with a larger print. Most artists that attempt this will pre-coat their print with either a spray fixative or pray lacquer based coating to seal the print first.
No. Instead a process called dye sublimation is used. This turns the inks to a gaseous state that is able to bond to specially treated items like the aluminum panels.
No. Prepare your file just like you would for any of our prints. We do recommend your file be at least 150 to 300 pixels per inch (ppi) for optimal results.
Use any non-abrasive cloth or paper town along with a non-ammonia based cleaner or water for best results.
The coating on the metal which the image fuses to is quite durable therefore the image itself is not too likely to become scratched unless a hard or sharp object comes in contact with it. IT still is wise to treat it generally.

Acrylic Prints

No. We have found non facemounted acrylics to be subpar in image quality therefore we have moved to the more popular face mounted acrylic print option which is able to take advantage of both the superior color gamut and resolution that modern inkjet offers on high quality photo papers as well as the protective face of an acrylic front which gives acrylic prints an extra dimension in contrast and vividness
Yes, we can for quantities of 5 or more of the exact same time. Contact us direct since our website does not allow for ordering all custom sizes in acrylic prints.
The method used to create the acrylic prints we offer will provide little risk in fading unless exposed to direct sunlight over a length of time. Since acrylic is a type of polycarbonate, very hot conditions such as a hot car exposed to sunlight can potentially cause it to warp. It is best to keep it indoors in comfortable living conditions exist to prevent this from happening. Also a good measure to help reinforce the acrylic print is the optional die bond backing.

Printing on Wood Questions

The image is printed directly to the surface using Canon Lucia inks. This allows you to feel the texture of the wood and see the grain in more detail. Each print is given a protective clear coat with UV inhibitors to seal the inks and prevent them from being smudged during casual handling.

While we have not tested everything out on the market, your typical wood finishes that you find at a hardware store can be applied to the wood without any negative effect.

White is not a standard color that is printed. Essentially when an image has pure white, no color (ink) is applied.  As the colors in an image get darker, more ink is applied. If your image has pure white, it will appear as transparent. That is where the beauty of wood prints come in since your underlying wood pattern becomes more visible the ligher the color.

Softproofing relies on having a consistent white level on the surface of the media the image is being printed to. Since the wood is obviously not white and the hue of the wood can vary slightly dependent upon the age of the wood, there is no way to profile a wood print. 

You should not have do anything other then choose or create a custom size that matches as close to your image as possible. For the best results, you may want to elevate the contrast of an image slightly so that more subtle tones you want to show are not lost to too transparent.

Absolutely. You can use acrylic or oils. One potential option of wood prints for artists that like to paint over wood panels is to use it as an under-painting.

Card FAQs

We now offer press-printed cards on fine art paper. These are available as post cards, flat cards or folded cards. View card options and pricing here.

Pricing for fine art cards can be viewed here.

We offer a variety of standard sizes for our cards. Size options can be viewed here.

We offer discounted rates for sets of (duplicate) cards. 

Yes. When purchasing multiple copies of the same card, you will qualify for a discounted rate. 

We have 2 types.

Our Fine Art Linen is a linen-embossed, texture matte on solar-white 100 lb. card stock. Our Smooth White Matte offers a smooth matte finish on solar-white 100 lb. card stock.

Cards will have a bleed of approximately 1/8 inch so we recommend allowing for this when formatting your image file. Subject matter on or close to the edges may be partially cropped or appear off-centered. 

At this time we do not offer the option to print imagery inside the folded cards. We do however offer the option to include wording if desired.

You may include a logo or graphics to the back of your folded card. Just choose one of your uploaded images to add imagery to the back. Keep in mind that the print area may be limited so it will be important to format your image file to fit the dimensions of the print area (for more info watch this).

Folded cards and smaller flat cards will each come with its own envelope.

Although we do offer dropshipping and order fulfillment services, we do not offer direct card mailing services.

Your set of cards will arrive in its own card box with a clear top for easy viewing. Keep in mind that multiple sets will not always have their own boxes as these boxes are utilized for packaging and shipping purposes. We do not currently offer card storage boxes for purchase.

Yes, your flat cards may have images or graphics on both sides. 

You are not. After formating your card's front you may add it directly to your cart. The back of the card will arrive blank.

Uploading Files

Because the file is so large, generating a thumbnail would be time consuming for our servers. To speed things up we generate a thumbnal from the embedded thumbnail image. This won't affect or be used for printing. We always print the original file that was uploaded. It's just used as a preview.

Absolutely not. We prefer you upload you file before it was enlarged. Not to say you cannot do this but to do so might result in a poorer quality print then you would have wanted. This is because when you enlarge a digital image you are adding pixels which were never there. Your software will try to guess what those pixels will look like and the more guessing it has to do the more pixelated the image becomes. The reason we prefer you not to do this yourself is so we can warn you if we think the file is too small for the size you selected. In addition if your image is not resized we automatically resize all images ourselves using more advanced algorithms than even Photoshop uses. We resize it to an optimal resolution based on what is being printed. This means we will be able to produce a better enlargement then you probably could. Finally because of the way we enlarge files, enlarging your file before submitting it just increases the file size making it more difficult to upload.

Rasterized PNG, JPG or TIFF files are necessary. If you file is a PDF or vector file (such as Corel Draw or Adobe Illustrator), please convert it. You will need to make these changes before submitting these files for accurate color when printed due to different CMYK and RGB outputs. For instance, many programs like Adobe Illustrator will default to a CMYK color space. Its relatively easy to change it to RGB so make sure you do so before saving a jpg or tif version of your file.

Shipping

Shipping Prints Flat

Mounted prints are packaged in oversized corrugated boxes for added protection. Small to mid size paper prints on fine art papers are usually shipped flat if they can safely fit within a 24x30 inch or smaller area touching the sides of the package. Some exceptions may occur with International orders or if the order also contains prints which normally would be rolled.

Shipping Prints Rolled

Unmounted canvas, regular photo stock prints and and posters will be shipped rolled. Fine art paper prints that are too large to ship flat to be shipped flat (see above) will be shipped in a sturdy corrugated shipping tube.

Shipping non-prints

Other products such as coffee gifts and keepsakes, stationary, etc, will be shipped in various types of packaging.

Drop Shipped Print Orders (Example)

Check out an illustration of a drop shipped canvas here, or a drop shipped paper print here. We package all prints carefully protecting them with corrugated sheets, plastic or foam sleeves and craft paper. Prints which are 20x30 or larger will be shipped rolled in a tube unless it is mounted. Otherwise all prints are shipped flat. Digital prints and products shipped from our Atlanta Pro Lab, will arrive via UPS, the US Postal Service, or Fedex. We have a separate shipping rate schedule for prints shipping from the Atlanta lab.. Prints are shipped either flat or rolled, dependent upon shipping method selected, destination and items being ordered.

 

Fine art prints and canvas rates from our San Antonio based headquarters are based on a predefined amount which means you pay one rate regardless of quantity. Items shipping from our Atlanta photo lab will be based on volume and order's contents. Your order''s contents and shopping cart will show you where your order is shipping from. You can also see what shipping options and cost are availble to you when you have items in your shopping cart.

Please note that some shipping options may not be available where print size exceeds the measurements the packaging can hold. In cases of oversized packages (usually when they contains multiple mounted canvas prints measuring 30x40 or larger) additional shipping charges may be required, however the customer will be notified in advance prior to processing the order. 

View shipping rates and learn more about shipping rates for digital prints and products here.

 

Production usually is an average of 1-3 business days (some very large orders may take longer) but shipping transit time is based on the shipping option you chose. To see transit time information view our shipping page and look up the various shipping options.

Yes. Rush options are often available for giclee print orders, depending upon print size and destination. To find out if your package will qualify for rush delivery, view our shipping page. If rush options are not available to you at checkout, contact us to determine whether your package may still be eligable for expedited shipment. Digital prints and products may be rushed. Cost for rushing digital prints and projects can only be calculated during the checkout process. 

Since many of our customers often work with deadlines, we offer USPS  Express w/ Rush Processing service. This allows us to intercept the order so that it will be moved up the line to get out the door quicker. The order is diverted from the regular production schedule and a production specialist is assigned to it to personally see that it is given top priority, even if it means we dedicate an entire print run of it's own. Ready to ship the following day (excluding holidays and weekends) if order placed before 3PM Central Time via Express Mail (1-2 biz days transit time). Max Paper Print Dimensions (print size plus border size): 15x19 inches. 

Yes. When checking out, you would enter your friend or family address information as the “Ship To” destination. You can also request drop shipping on the final review page which will tell us not to include any purchase information. With the drop ship option selected a generic packing slip is included which does not reflect price. In addition, we will print your billing address on the return address label and not include any mention of FinerWorks.

No. Only one shipping destination can be entered per order, although we will ship anywhere you wish us to ship.

Yes you can. Use our Order Status and Tracking page, or simply refer to your shipment confirmation. When and order is shipped we will send you an e-mail indicating your order has been successfully processed and is on it’s way. There will also be a link to view your order status and get the tracking number for your order. The majority of the time you can click the tracking number itself to see its current location and estimated date of arrival.

Prints shipping from our San Antonio production headquarters  are usually delivered by either USPS or UPS. In most cases, mounted prints ship via UPS, but this will ultimately be dependent upon print size. Prints sized greater than 16x20 may also be shipped via UPS. Otherwise smaller prints are shipped via the U.S. Postal Service. 
 
Prints shipping from our partner facilities will be delivered by various carriers including UPS, FEDEX and UPS. 
 
International shipments will be delivered by various carriers.

With the exception of stretched and mounted canvas, your print should arrive sealed in a clear (plastic) print sleeve. These print sleeves are intended soley for the purpose of added protection during transport. If you wish to obtain print sleeves for your own personal inventory, you can order print sleeves hereThey are ideal for protecting your work from finger prints, smudging, dust and scratches as a result of casual handling or storage while also increasing the perceived value of the print.  

For Canvas and Art Paper Prints shipped from our San Antonio Print Studio: For mounted prints we usually ship via UPS. Prints with a overall sheet size (print size plus borders) greater than 15x19 may also be shipped via UPS. Otherwise customers can choose U.S. Postal Service options. We package all prints carefully protecting them with corrugated sheets, clear plastic sleeves and kraft paper. Prints with a total sheet size of 20x30 or larger will be shipped rolled in a tube unless it is mounted. Otherwise all prints are shipped flat. For digital prints and products shipped from our Atlanta Pro Lab, prints are shipped via UPS or via the US Postal Service. We have a separate shipping rate schedule for prints shipping from the Atlanta lab. Prints are shipped either flat or rolled, dependent upon shipping method selected, destination and items being ordered.

Production takes on average of 1-4 business days and shipping is based upon the shipping option you chose. View our turnaround page and shipping page for details.

Yes. When checking out, you would enter your friend or family address information as the “Ship To” destination. You can also request drop shipping on the final review page which will tell us not to include any purchase information. With the dropship option selected a generic packing slip is included which does not reflect price. In addition, we will print your billing address on the return address label and not include any mention of FinerWorks

Below is a quick guide to determine if tracking is going to be available. In most cases it is yes

  • Economy (Yes) *
  • Standard (Yes)
  • Express (Yes)
  • International(Yes**)

When your order is shipped we will send you an e-mail informing you that it is on it’s way. There will also be a link to view your order status and get the tracking number for your order. The majority of the time you can click the tracking number itself to see where it is at and estimated date of arrival.

*Our Atlanta photo lab in some cases will use the most inexpensive shipping method to keep rates down for small orders like photo prints. which are using Economy shipping. Because of that tracking services may not always be available for very small orders that weight less than 13oz.

**International orders rely on the destination country and shipping method. In many cases for small orders tracking might end once it reaches it's last stop before leaving the U.S.

Pricing

Your print cost is dependent upon a few factors: size, media type, and mounting type (if applicable). Our size/price chart gives displays prices for each media type offered. Click the type of product in the main menu you want to price.
 

We only charge sales tax if your billing or shipping address is in the State of Texas. If you are outside the State of Texas but you have a customer in Texas you will be charged sales tax unless you are registered with FinerWorks as "Tax Exempt". Contact us for instructions on making sure your account is tax exempt for orders being shipped to Texas.

Yes. Volume pricing is also available when ordering multiple copies of a particular print in the same order. In many instances simply ordering just two copies of a print results in substantial price breaks. Plus the more you order, the lower your cost per print.
 
To calculate actual price per print when ordering more than one, simply enter the number of copies you want and the new price per print will be displayed in the on the main product page which can be found in the main menu.

We do not have a have a wholesale price list but we do review discount options for those totalling as much as $500 or more in orders weekly. If you foresee a need for large quantities of prints on a regular basis, you may qualify for a lab account. We require an established order history before upgrading any account to a lab account. If you have an established ordering history with us and believe you may qualify for a lab account, contact us.

No. You will not pay more to use our order fulfillment services. Just order as usual, and don’t forget to mark your order “Drop ship” at the end of your order.

No. All sizes are in whole inches with the smallest we offer being 8x8 inches. Custom size print prices can be calculated on our pricing charts. We list our most popular sizes however you can enter custom sizes as well if the size you are looking for is not displayed. From a production standpoint we actually treat every size as a custom size so there is no additional cost to order a custom size.

Our Technology

Preferred digital file formats are JPG, PNG, AND TIFF.  We also accept PDF, PSD, AI, BMP, AND EPS formats. Please keep in mind that image storage accepts JPG files only.
 

We recommend trying to keep your resolution between 200-300 for your selected print size for optimal results. Read more...

Your images should be in RGB mode. Images in CMYK color mode are likely to experience obvious color shifts.

The best method for getting accurate prints is something called soft proofing. Soft proofing involves using a calibrated monitor and viewing your image with color profiles assigned to them. For those who are unable to invest their time and funds on a professional calibration system, we recommend one of our calibration prints instead. Read more...

Artists and photographers first began using FinerWorks in 1999. We began with making prints exclusively on canvas but soon added fine art papers. Our web technology is setup so people at all levels can order fine art prints of their work on the same sort of papers and canvas placed in galleries, hotels and homes of collectors. Many of our customers are actually showing their work in venues like these or even having them custom made on for their own clients.

For canvas, we use OBA free canvas by Fredrix. This canvas is a primed canvas specially coated to receive the inks used by our printers. The canvas has an oxford weave giving it a natural canvas texture as favored by professional photographers. All canvas prints are treated with a water-based protectant coat. The papers also have their own priming or are also treated to accept the inks we print with. Visit our media options page for more information.

The printers of choice at this time are the Epson with the Ultra Chrome ink set and Canon with their LUCIA EX pigment ink set. Over the years our parent company FinerWorks Media has worked with various printer manufacturers and have found these two brands to be the ideal choice for printing artwork or photography.
 

Yes, we run regular re-calibration cycles our monitors and run regular cleaning or calibration cycles on our printers. This is to ensure consistent results with every print job. All are calibrated based on standards set by the International Color Consortium (www.color.org).

Aside from providing ICC profiles, we also offer calibration prints in the paper of your choice.

An ICC (International Color Consortium) Profile is standardized file format created by special computer software. An ICC (also can be ICM) Profile creates a common color space used for color management in printing workflow. ICC Profiles are often used when it is necessary to compensate for color differences between dispirit devices like scanners, digital cameras, computer monitors, ink systems printers, and/or printing presses.
 

We have a comprehensive video tutorial on how to successfully soft proof. The Internet is also full of videos and tutorials on soft proofing. A simple Google search will yield a lot of useful information.

Our calibration print is a special 8x10 print you can order which allows you to adjust your monitor to try to match the print. Once you have done this and start working on your images on your computer you will be working on an image which is more closely aligned to industry color standards. Read more

Getting a Bad Print

Generally, unless professionally calibrated, monitors are often set too bright. Due to this, colors and tones on a display can be extremely misleading. Read more...

Since we do not print with “white” inks, the white areas in your print will reflect the tone of your chosen paper in its natural state. Some papers have a slightly warm cast, while others do not. Being informed about the paper you are printing on will help you avoid any surprises. Learn More...

This could stem from a number of factors but the first thing to check is your white balance/white points. Another thing that might result in color shifting is submitting your images for print in CMYK mode instead of RGB mode. Find out more about accurracy in print color...

If your print arrives damaged, contact us immediately. Once we have received photo snapshots of the damage, we will arrange to either reprint your damaged print, or provide a full refund.

Please contact us if within 30 days if you are unhappy with your print. Often we can work with you to remedy any issues. And as always, we offer your satisfaction guaranteed or your money back.

If you wish a print to be refunded we usually don't require you to mail back the entire piece. After contacting us, you will only need to send back a small portion from the center of each print to be refunded so that we can document the print as destroyed. Sometimes we have only a limited amount of time to process refunds with the payment processor so make sure you do this within 30 days of the purchase. View our return page for more information regarding refunds and/or returns.

We utilize clear plastic print sleeves for added safety and protection during the transport of your print. The print sleeves used for packing are not intended for re-use. Often because of the amount of tape used to secure the print sleeve for safe travel, the print sleeve is not salvageable.  If you wish to obtain usable clear print sleeves, you can order them here.

Your Account

Each registered account is intended for those who wish to print on demand, have the option to store their images with FinerWorks, and maintain a gallery. Users may opt to create personal galleries, sell prints from FinerWorks via their PayPal account, as well as sell from the Main FinerWorks Gallery. Read more...

If you are unable to locate a recent order in your order history, it is likely because you forgot to login prior to placing your order. Simply contact us and we will be happy to add the unassigned order to your account for you.

 

If you are unable to find the gallery options while logged in, it is likely that your account was originally set up as a basic account. Simply contact us and we will happily upgrade your account to a gallery account for you.

 

Currently, this is not an option we are able to offer.

As an on demand printer, we must adhere to the same regulations and standards that anyone else does. To learn more about protecting your intellectual property, take time to read over one of our recent blogs here.

Simply contact us and we will happily upgrade your account to a gallery account for you.

Like many things dealing with art, there are no absolutes or right or wrong answer. The closest to giving an absolute answer would be “whatever your buyer is willing to spend”. Read more...

 

Currently, we do not offer custom URLs.

Personal Galleries

You can easily list your prints for sale if you have a PayPal account. Read more...

If you intend to have us fulfill your print order sales, it may be a good idea to mirror our shipping rates. Read more...

 

When you create your prints for sale, it will be up to you to determine what size will be offered. Consider your subject matter, style and technique as one of the determining factors for your print size. Read more...

 

When someone buys your print, you will be contacted by PayPal, who will provide all details of your transaction including the print they purchased, and the customer’s contact and shipping information. More...

The transaction will be strictly between you, your customer, and PayPal. Read more...

Currently we do not offer password protected galleries.

FinerWorks is not involved in your sales, and has no knowledge of transactions that occur within personal galleries or generating from "Buy Now" buttons. Read more...

We will not notify sellers when a sale is made. FinerWorks is not involved in your sales, and has no knowledge of transactions relating to gallery sales. Read more...

We do not produce COA for artists, however, many artists do this on their own. Read more...

This will be done using your gallery’s URL. Once logged in, using the dropdown options under “My Account” and select “My Profile Page” to be directed to your gallery. Look to the top of the webpage, to the URL window. This is the same URL you will use to direct customers to your gallery.

Virtual Inventory gives you the ability to store "virtual" prints. Create and store as many prints as you wish, and when you are ready for us to print one, its only a matter of checking out.  Read more... 

Virtual Inventory gives you the ability to store "virtual" prints. Create and store as many prints as you wish, and when you are ready for us to print one, its only a matter of checking out.  Use this quick video tutorial for a walk through the entire process 

Select Gallery Participation

Yes. At this time, the Select Gallery is absolutely free to submit images to.

 

 

While anyone with a "Gallery Account" can submit to the Select Gallery, we strictly moderate all images to ensure authentic, high quality artwork and photography. Images on our Select Gallery are subject to removal if they do not meet professional and artistic standards.

 

Aside from having artistic value the image must be properly titiled, submitted to the appropriate category, of suitable print quality and have a well written description.

 

We do not offer an option for artists to allow their images to be downloaded from any galleries at this time.

For every image stored within a gallery, an active status must be checked before it is considered live. Likewise, you may easily remove an image by changing its listing from active to inactive.

We only display low web viewable versions of the images in the Select Gallery. There are mechanisms in place to protect images from being copied but even today any 12 year old with basic grade school computer skills can bypass these. If you are too worried that people will copy your web viewable images, we recommend not participating in the gallery experience.

While we are a big fan of watermarks in the gallery, most artists and photographers appear to not want watermarks displayed. Potential buyers have also shown a tendency to shy away from images with watermarks. Based on that we no longer place watermarks on images omn display.  

Posting and Selling Images

If you want to accept direct payments from your customers online you will need a PayPal account. Once this is done you will then update your PayPal selling preferences within your FinerWorks account.

PayPal Selling Preferences

First, you will need to have registered as a "Gallery Account". Assuming this is the case, go to "My Images". Click the thumbnails to any images you uploaded. This will let you manage your "Buy Now" buttons.

Note that if you do not see this option this will mean you only have a "Basic" account. Please contact us to upgrade to a "Gallery Account".

If you plan on using us to fulfill your order you should check the shipping page for shipping rates to determine the shipping cost and charge accordingly. Also consider reviewing our blog post titled What to Charge Your Customers for Shipping.

When creating your "Buy Now" or "Add to Cart" buttons you will have the option to set different shipping rates. This will overide any shipping rates you have entered here or in your PayPal account profile.

PayPal allows you to setup Sales Tax or a Value Added Tax (VAT) within your PayPal account profile based upon the buyer's region. If you are receiving payment direct, we recommend doing so based on your regions tax requirements before you start selling.

When somone completes the purchase option of one of your offered prints, PayPal will send you a notification of the order details as well as your customer information. It is your responsibility to fulfill this order in a timely fashion by either having us fulfill the order or you ship it out yourself.

FinerWorks does not monitor your sales. We merely provide tools and an outlet for you to sell prints yourself.

PayPal allows you to setup Sales Tax or a Value Added Tax (VAT) within your PayPal account profile based upon the buyer's region. If you are receiving payment direct, we recommend doing so based on your regions tax requirements before you start selling.

Order Fulfillment

We go through extensive lengths to practice consistently, high quality workmanship. Among proofing images for color differences and any possible media defects, our production and shipping department incorporate a “stamp of approval” system to ensure accuracy and excellence. Read more...

 

Order fulfillment does not cost extra. View our pricing tables here.

Anyone can use our order fulfillment services. For answers to questions regarding this topic, how it works, and what it entails, check out our order fulfillment guide.

Absolutely. Our goal is to represent you, and we wouldn’t be doing that very well if we didn’t advertise your brand for you! Find out how to add your logo to your account here.

In many instances we do. Contact us ahead of time to discuss special packaging needs and/or inserts.

Dependent upon the what is to be inserted, we can setup a method of doing this if you are ordering on a daily and sometimes weekly basis. Contact us ahead of time to discuss special packaging needs and/or inserts.

Yes we do. The offline program provides the flexibility for artists, curators, decorators and businesses needing large or massive print runs to place special orders they might otherwise not be able to on our website. Read more...

Additional Services

Currently FinerWorks does not offer scanning services.

Yes. We can offer minor touch up for images which may need to have minor scratches removed, time stamps removed, and/or small bends or tears digitally remastered. This option is available as an add-on during the checkout process.

 

 

We can convert your image to sepia or black and white at no additional charge, in addition to color/contrast fixes. We also offer touch up services in addition to textured brush strokes for canvas prints.

Yes. Please contact us ahead of time so that we can assist you with ordering this addon.

Yes. We have designers available to work one-on-one with you on your journey to discover the perfect canvas. Whether you wish to combine words with a photo, or just want the wording of your choice on a canvas, we can help. All designs are done through EZ Canvas. View designer print options here.

Yes. We offer some special request media types for high volume offline orders. Check the options list and make sure you contact us for a quote when you have an opportunity to place a very large order with FinerWorks.

 

We do not, but this is something that artists and photographers can actually create on their own.  Read more...

 

Frames & Matting

Sure! Just visit our Frame Moulding Style page to pick out a frame and calculate pricing. 

*Matting and acrylic/glazing sold separately

We do. In fact, because frames are "made to order" we do price our custom sizes any differently than those considered to be "standard". 

To price frames only, just visit our Frame Moulding Style page. Find the moulding you'd like to price, and click the blue Order Frame button to calculate frame cost.*

*Matting and acrylic/glazing sold separately

Frame prices do not include any matting or acrylic glazing. To view prices on matting, visit our Picture Frame Matting page.

You can! To purchase matting without a frame, just make sure you include a border on your print. Matting options will be found below sizing. 

Matting by itself can be ordered from our Matting Options page.

We do. You can specify matting outter width and height, as well as window width and height when ordering matting by itself. 

Currently we do not offer this as part of our framing services.

Currently, double matting is not offered by our framing service.

You can customize your frame's matting. Keep in mind that including matting with your framed print will automatically increase your frame size by a minimum of 3 inches. To adjust the size of your matting, simply adjust your frame's width and height and the matting will automatically adjust to match the frame size.

Glazing is optional and must be purchased separately.* ("Glazing" is the term we use to refer to having your work behind glass). FinerWorks currently does not offer actual glass as the glazing but instead provides a safer and common framer’s alternative in the form of clear acrylic (plexiglass). Acrylic provides an advantage to glass by being lighter and less likely to break during shipping.

*If the glazing selection is not visible during the order process, simply add a border to your print to enable the options.This will not affect your print or frame size.

 

Glazing is the term we use to refer to having your work behind glass. The purpose of the glazing is to provide protection to your prints. It is not necessary in all instances of a framed print as is the case with a framed canvas, but for prints on fine art papers it is recommended since it protects against scuffing and direct contact. FinerWorks currently does not offer actual glass as the glazing but instead provides a safer and common framer’s alternative in the form of clear acrylic (plexiglass). Acrylic provides an advantage to glass by being lighter and less likely to break during shipping.

 View our Acrylic Glass page to view options for acrylic glazing.

Framing for metal prints is not currently available but we do intend to offer this in the near future.

Just visit our Frame Moulding Style page to view the sizes we offer.

You can browse our Matting Options page to see available colors.

Yes it is. We use acid-free, lignin-free conservation matboard. Our leading frame supplier rates this matting as museum quality.

We offer 2 types of frames, solid wood or polystyrene. Most of our all wood frames have a laminate coating.

We do offer more mouldings on-site and for off-line orders. Contact us directly to learn more.

Yes. With the exception of framed canvas, all framed prints are finished with Tyvek backing (black or white). All frames include hanging hardware (wire hangers). Keep in mind that glazing and matting is sold separately.

Yes. All framed fine art prints are finished with Tyvek backing (black or white). All frames include hanging hardware (wire hangers). Keep in mind that glazing and matting is sold separately.

Our system is designed to automatically apply a price break for up to ten duplicate framed prints or frames. For a quantity of more than ten, please contact us directly for pricing.

If you intend to order more than 10 duplicate mats, contact us to find out if you qualify for a price break.

Yes, we do all framing in-house. 

Framed prints are normally shipped within 3-4 working days of the order date. Maximum lead time for framing is 5 working days. Some exceptions may apply for special stock, or extremely large orders.

Photo Lab Products

The difference is in the technology used to print the two. We usually refer to the regular photo prints as lab prints since they are produced by modern digital photo printers. The prints on canvas and art papers are produced with high end inkjet printers. For a more detailed explaination, please visit the following blog post:

 

Unlike our giclee prints on canvas and fine art papers, or even our folded cards, the products which fall under our photo lab products are shipped by our partner lab based in Atlanta, GA. Those rates are able to be determined by realtime caluclations based on the shipping destination, anticipated package weight and size.

Our own in-house production operates quite differently. Prints on canvas and art papers are shipped from our headquarters in San Antonio, TX. We don't limit those prints to only a select set of sizes. Instead customers can order their canvas and fine art paper prints in any custom size up to a certain point. Based on this wide range of pssbilities an order might consist of, we have a seperate shipping rate schedule which determines shipping cost based on the largest print size. In many instances these prints are considerlbly more valuble therefore need special attention to packaging and shipping. Because of that we find it more effective to offer prints shipped from San Antonio a simple flat rate option. For large orders this is also very cost effective for our customers.


Most Recent 10 Blog Posts

What to Know About Glazing Your Framed Artwork
Glazing is a term picture framers will use to refer to the glass in a framed picture. I am not a big fan of the term since it does not quite convey a proper meaning and sometimes people assume it only refers to glass so for now just know glazing is clear plate of glass OR acrylic that covers the face of the framed print.

The Process of Making Prints Correct
Eileen, an artist out of Montreal, Canada after using a number of print companies emailed us about a problem she was having with getting giclee fine art prints produced to her satisfaction. Here is what she said: “Hi, I had been trying to make prints of my artwork to sell as reproductions for the past year and found it hard to get the results I want. After first trying to print them myself, I tried different companies which let to little improvement. My problem is colors in the prints are still usually off to some extent and I don't know why. One company told me it was my files while another seemed to have not clue. A friend recommended you guys since she says most of her prints are great and you have been happy to work with her to improve the prints that needed help. Before I start to use Finerworks, I am simply curious what you guys do differently and if you will be able to tell me what I can also do?”

3 Quick Tips for Image Submission
Printing your images through FinerWorks is pretty straight forward however problems that can affect the ability to print your image accurately can occur when people have utilized more advanced imaging techniques that might cause problems with how an image is correctly read. Below are 3 quick tips that will alleviate potential problems in printing.

10 Tips for Selling Prints on Etsy
In the past 4 to 5 years, the number of Etsy store owners that have come to FinerWorks to fulfill their print orders have steadily increased. Because these numbers were leading to a lot of questions that we felt could not be answered properly, we decided to get a firsthand look of what the Etsy seller experiences. So, one of our staff decided to take on this task of offering prints for sale and having us drop ship her orders. It took probably about 6 months but once her Etsy shop gained some traction and began to draw sales we could see things a little more clearly and be able to empathize with some of the challenges Etsy sellers face. It has been a little long in coming but after speaking with her, and some of our customers over the years, I think I have some information that people thinking of selling giclee prints on Etsy will find useful. And if you already are running a Etsy, shop, maybe there will be some tidbits of information here that might help you as well.

Increasing Art and Photo Sales
I want to provide you another perspective that may change the way you look at every time you sell a print. I will start by asking you to think about how much is everyone who likes your art, worth. More specifically think how much did your print or even a painting fetch after someone DID NOT buy it. Did you also know these people that don’t buy or never will buy individually have actual monetary sales value to you even if they don’t buy prints or decide not to commission you for some art or photo project? So, let’s discuss this different approach when viewing your sales.

Which is Better? JPG or TIF
Which is better for printing, a JPG (JPEG) or TIF (TIFF)? Most would say a TIF. But, is that always the case? When printing your images there are the two primary formats we recommend and we do accept a handful of other file types for ordering prints however many are only optimal under the right circumstances that may not necessarily be ideal for art and photo printing.

Why Small Prints on Fine Art Papers are Really Big
Years ago, when I got into this business, I did so partially because I was enamored with the idea of making big prints. After several years this came into fruition as I started a small garage based business that eventually grew into a full-service color lab with its own manufacturing facility and several partner centers in the Southeast and Southwest. As we continue to expand both our products and work on expanding, one area we are intentionally getting smaller at is in our fine art giclee paper printing. Not by scaling back or but I mean the ability to offer smaller print sizes.

Metal Prints Large Sizes Available
Most photographers I know are quite familiar with aluminum metal prints. These are a product that really began to gain popularity within the past 5 to 10 years. While they continue to remain popular with photography we are starting to see more interest by artists looking for an exciting alternative. If you are not a photographer, depending on your style of work, you may or may not find them suited for you or your print buyers.

New Shopify App is Ready for Testers
The FinerWorks Order Fulfillment App (FOFA) for Shopify is a free FinerWorks/Shopify integration app that can be connected to your Shopify admin account. It is designed to allow you to quickly submit orders to FinerWorks for printing and drop shipping without having to go through our regular shopping cart checkout process. In addition you can submit multiple orders at once which will save a lot of time. With a few clicks you can actually submit up to 10 orders at a time and in the future this number will likely be increased so that you can submit even more. All without the need to do the tedious work of data entry (filling out addresses) and checkout options. Now this app IS in it’s beta phase which means it is ready to be installed without restriction however you might find it still needs some polishing up or might be missing something you need. As a result we ask for you provide us some feedback on how it might be improved in the days and weeks to come. There are some new features still in the R&D phase but overall we have been pleased with the results so far. However, with that said, some Shopify veterans might see some things we have missed. To get started will first need to install the app (below). After that you can go back to this page and read the general documentation that will help you understand how the app works. As we receive questions we will update this documentation where appropriate by providing the needed answers or clarifications. Finally understand that this app does require some work on your part initially. If you have not setup any prints within your account as Virtual Inventory, you will need to do so. You will need to sync these with the products (prints) you offer for sale within your Shopify store. To do so, you will need to copy the sku generated when you create a virtual inventory print item. These will be the product skus that the app will need to reference so that when you transmit your orders to FinerWorks, we know what images and products to produce for you.

Integration Apps for FinerWorks Order Fulfillment
How about an App for that? That is the question we get as it pertains to having us drop ship prints for people. If you are new to FinerWorks,  drop shipping is another way we describe blind shipping which simply means we keep ourselves unknown and the order looks like you shipped it to your customers. The percentage of orders we process as drop shipped orders at FinerWorks is well over 50% now. Some have us fulfill orders via our website while others placing very big orders go through our offline channels. Well the good news if you are selling your prints online through your own website you might be able to take advantage of some new methods telling us where to send your orders that will make things easier so that you do not have to go through the process of placing individual orders each time. You would actually be able to transmit a bunch of orders with just a few clicks. At the moment there is only one way to do this however we will begin launching some official alternatives in the form of apps in which we have been working over the past several weeks to bring to you.


Calibrating Your Monitor for Printing

Worried about your prints not looking like you see on screen? If you choose not to invest in a calibration device, a calibration print helps you bring your monitor closer to ICC standards (this is the standard printers and professional color labs adhere to).


Account Setup & Setting Up Prints to Sell


Your virtual inventory allows you to not only store prints you will be ordering frequently as well as integrate your existing website orders with FinerWorks through your custom built app or an app provided by FinerWors. It also allow you to offer them for sale directly via PayPal. The video below shows how this is done.

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