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Our online customer service staff answers e-mails 7 days a week. Phone support is available Monday - Friday from 10AM to 5PM CT.
10930 Wye St
San Antonio, TX 78217
Check an Order's Status
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Calibrating Your Monitor for Printing
Worried about your prints not looking like you see on screen? If you choose not to invest in a calibration device, a calibration print helps you bring your monitor closer to ICC standards (this is the standard printers and professional color labs adhere to).
Account Setup & Setting Up Prints to Sell
Your virtual inventory allows you to not only store prints you will be ordering frequently but it also allow you to offer them for sale directly via PayPal. The video below shows how this is done.
Click the fullscreen icon when video starts
Top Helpful Links for New Customers
Digital printing either fine art or photographs is the most widely used method today. Preparing your art or photographs for this sort of printing is not difficult however it is always good to understand some of the concepts involved.
How to Check Your Image Before Ordering
Knowing a suitable print size from your digital image files may be challenging if you are not familiar with using programs such as Photoshop or other image editing tools. We recommend a resolution between 72 dpi to 300 dpi at the print size you want.
To make things easy visit the Convert Pixels to Inches post.
Problems Uploading Files?
Typically any problems using the upload tool are associated to the web browser being used. In most cases if you do not see any sort of upload tool it is because either Flash is not running in your browser and HTML 5 is not supported. This is usually fixed by updating your web browser.
If you do see an uploading interface but nothing happens when clicking the "add files" or "upload" button, this is also usually fixed by updating your web browser. Here are things to try first:
Close then reopen your web browser
Try rebooting/restarting your computer
Make sure you have installed the latest version of Adobe Flash Player
Install or try a different web browser than what you are using
Updating Your Web Browser
The first step is to make sure you are using the latest version of the browser you use. These are going to be Chrome, FireFox, Safari or Internet Explorer. Doing a google search will get you to the websites where these browsers are offered. They will always have the latest version available for free download and installation.
If that does not work, try installing and using one of the others mentioned above. FinerWorks recommends the following in order: Chrome, FireFox and Internet Explorer. If you are on a MAC Safari might be a good choice to try as well.
File Does Not Progress
Another problem which can occur is the file fails to start or complete the upload process as indicated by a progress bar. This is probably not a problem with your web browser itself but is more associated with a disruption in the Internet connection. People tell us usually trying at a different time of day will resolve this problem.
If none of this seems to work, please feel free to contact us and let us know. Please provide the type of web browser you are using as well as specific details of the problem.
If you are an artist or photographer looking to sell your work but you need a reliable service to print and ship prints to your customers, FinerWorks was created just for you. We have made it an important part of our company's business model.