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Things to be Aware of...

Digital / Scanned Images - If you have scanned your images, your print will only be as good as the quality of the image provided and enlargements from a photo may not always yield as good a picture unless substantial image editing is performed. Before submitting your image, zoom in for some close ups and inspect every inch of the picture. We do not touch or modify your submitted digital images other than to crop to the size you order so if your photograph contains scratches, coffee stains, dirt, etc, this will show up in your print as well. .

File Format for CDs - CDs should contain the image in a rasture format (such as JPEG, Photoshop or TIF). We recommend images files be in sRGB and be sized to you order at 150 to 300 DPI .

Image Cropping can Occur - If your image is not of the same aspect or size of the print you designate, your image will likely need to be cropped to fit the size you designated in your order. Failure to order the same dimensions as your file may result in cropping out elements of the image that you did not want cropped. Read more about cropping here

Digital Images or SCANS Of Photographs & Artwork

The recommended method of supplying your image is through our online "Create a Print" system since it allows you to preview what will be printed based upon the dimensions you select. If you are unable or do not want to supply your image via the "Create a Print" system we can accept digital copies of your pictures saved to a CD or via an FTP link.

If you are sending a CD to us by mail or image files via your own FTP link then you will still be required to submit certain order details online in order to assign an order number. You will still have the choice to pay online or offline. The only exception to this is if you are dropping off a CD in person at one of our print studios.

Original Artwork

Photographing of artwork is available only through our San Antonio office, in person and by appointment only. Contact us to schedule an appointment and rates.

Negatives, Slides, Transparencies

Prints, negatives, slides, and transparencies must be evaluated for their quality and print worthiness prior to acceptance for print. This is service offered through our San Antonio studio, in person and by appointment only. Images deemed worthy of print can be saved to a CD or used to place an order for prints. Contact us to schedule an appointment and any applicable rates.

Take into consideration the size of the print you want produced. As you have a photo or negative enlarges, you enlarge the grains making up the picture. Canvas is very forgiving due to its textured surface so enlarging a 4 x 5” to a 16 x 20” or even a 24 x 30” canvas photo print is not a problem. On the other hand, enlarging a wallet size image to anything higher than a 16 x 20" canvas photo print may not be wise.

FTP Access for Previous/ Repeat Customers

FTP access is available to advanced and previous customers only. Due to the inherent security problems associated with FTP access FinerWorks.com only provides FTP access to customers that have previously ordered from FinerWorks.

Acceptable file formats

  • .jpg
  • .png
  • .tif
  • .psd
  • .bmp

File Requirements

  • File must end with one of the above extensions
  • sRGB Color Mode
  • All Layers must be flattened
  • 150 - 300 pixels per inch at the size you ordered*

Getting Your FTP Access

Prior to placing your order please contact us by phone or e-mail through our contact page for your ftp login information. Note you must be a prior customer (at least placed one previous order in the past) and be familiar with transferring files via FTP.

Using Your FTP / server

If you have your own web server or ftp server you want us to download your files from, please include login data in the comments section on the final review page your ftp account information. Our technicians will then download the image files. Please utilize the same standards as described above under File Requirements.

*Please do not submit files higher than 300 pixels per inch since there will not be any noticeable benefit and the file will be larger than necessary.

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